Nicole Andrade
Tampa,FL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Olive Garden Restaurant
Tampa, FL
03.2024 - Current
- Communicated with servers about new tables, changes in food availability and customer comments.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered phones promptly to record and confirm reservations.
- Took beverage orders and served drinks during peak meal times.
- Adhered to all safety regulations set forth by the restaurant management team.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Restaurant Hostess
Olive Garden Restaurant
Paducah, Kentucky
03.2023 - 02.2024
- Communicated with servers about new tables, changes in food availability and customer comments.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Built positive relationships with other front-of-house and kitchen staff.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Crew Member
McDonald's
Metropolis , IL
07.2022 - 03.2023
- Tailored orders to address customer allergies and gluten concerns.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Massac County High School
Metropolis , IL03-2023
Skills
- Food inspection
- Reservation coordination
- Table setting arrangements
- Guest seating rotation
- Greeting guests
- Reservation planning
- Monitoring performance
- High-volume phone answering
- Bill computation
- Front-of-house display creation
- Dining customer service
Timeline
Restaurant Hostess
Olive Garden Restaurant
03.2024 - Current
Restaurant Hostess
Olive Garden Restaurant
03.2023 - 02.2024
Crew Member
McDonald's
07.2022 - 03.2023
High School Diploma -
Massac County High School