Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Andrews

Walden

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed as a team leader. Proven ability to enhance team collaboration and optimize customer experiences, while effectively coaching team members. Committed to excellence and continuous improvement in fast-paced environments. Looking to pursue a career with a bachelor’s degree in legal studies with a minor in marketing management and use hard and skills that I have developed and maintained while also be open to learning new skills.

Overview

10
10
years of professional experience

Work History

Starbucks Team Lead

Target
10.2022 - Current
  • Educated new hires on organizational procedures and safety standards.
  • Cultivated a collaborative atmosphere through teamwork and open communication.
  • Consistently upheld company values through actions and behavior.
  • Guided team members in mastering essential job techniques.
  • Sustained a neat and structured work area.

Material Handler

McKesson
10.2019 - 10.2022
  • Streamlined processes by maintaining clear communication with team members, supervisors, and vendors.
  • Responsible for receiving and processing shipments, recording inventory data, and ensuring accurate stock levels.
  • Maintain records of material movement, inventory levels, and shipment details.
  • Contributed to quality control by ensuring incoming shipments were accurate and undamaged.

Barista/Starbucks Master Barista

Target
07.2017 - 10.2022
  • Directed cross-functional teams to ensure successful project execution.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Analyzed feedback to implement service improvements.
  • Resolved issues efficiently to improve overall customer experience.
  • Enhanced workplace morale by implementing employee recognition initiatives.
  • Trained team in necessary skills for task completion.

Guest Advocate

Target
06.2015 - 07.2017
  • Executed returns and exchanges efficiently while upholding company standards and fostering guest satisfaction.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Supported team members across departments to ensure seamless store operations.
  • Facilitated quick transactions at checkout, effectively decreasing guest wait times during high-traffic hours.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.

Education

Bachelor Of Science - Legal Studies

State University of New York At Canton
Canton, NY
05.2025

Minor - Marketing Management

State University of New York At Canton
Canton
05.2025

High School Diploma - General Studies

The East New York Arts & Civics High School
Brooklyn, NY

Skills

  • Work ethic
  • Time management
  • Document organization
  • Some legal writing knowledge
  • Some legal citing knowledge
  • Communication
  • Punctuality/Attendance
  • Active listening
  • Patience
  • Customer service skills
  • Working in a team
  • Cultural competence

Accomplishments

Award leader of the quarter in April 2024.

Inducted into SUNY Canton’s chapter of the National Society of Leadership and Success (NSLS) in April 2025.

Was on the dean’s list.

Recipient of President’s Award in June 2014.

Timeline

Starbucks Team Lead

Target
10.2022 - Current

Material Handler

McKesson
10.2019 - 10.2022

Barista/Starbucks Master Barista

Target
07.2017 - 10.2022

Guest Advocate

Target
06.2015 - 07.2017

Bachelor Of Science - Legal Studies

State University of New York At Canton

Minor - Marketing Management

State University of New York At Canton

High School Diploma - General Studies

The East New York Arts & Civics High School

Similar Profiles

CREATE PROFILE