Nicole Anthony

• Provide leadership for all daily food service operations, including food production, patient dining, and decentralized meal service
• Lead, coach, mentor, and develop approximately 45 union frontline employees
• Oversee kitchen production, food quality, meal presentation, and service consistency
• Partner closely with the Patient Services Manager to ensure exceptional resident satisfaction and operational performance
• Ensure compliance with HACCP, food safety, sanitation, infection prevention, and regulatory standards
• Manage employee scheduling, labor performance, productivity, and departmental budgets
• Monitor operational KPIs and implement continuous improvement initiatives
• Build strong working relationships with hospital leadership, clinical teams, and client stakeholders
• Foster a culture of accountability, teamwork, safety, and service excellence

• Monitors department areas for compliance with department and TDH food safety and sanitation standards. Has a comprehensive understanding of the HACCP standards and is able to educate staff members. Monitors staff on hand hygiene and patient ID when delivering items into the patient rooms.

• Manages personnel: coaches, trains, mentors, counsels, schedules, and evaluates employees and makes recommendations in the hiring and terminating of employees. Assists staff with information management/processing (i.e. My Talent, benefit enrollment, surveys, assessments, etc.)

• Makes independent decisions that affect daily operations, staffing and projects in the work group and/or department. Communicates initiatives with other leaders

• Leads team efforts to control budget costs and maintain/improve efficiencies.

• Processes required documents/requests for maintenance, information services, and environmental services using the computer. Processes and responds to e-mail requests and other methods of communication in a professional and timely manner.

• Leads team efforts to improve patient/customer satisfaction.

• Executed various job duties per instructions from the Manager/Director.

• Directed daily operations to promote efficient workflow and high-quality service delivery.
• Developed training programs for staff, enhancing team performance and customer engagement.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Implemented inventory management systems, reducing waste and optimizing stock levels.
• Analyzed sales data to identify trends, informing strategic decision-making and promotions.
• Fostered positive team culture through effective communication and conflict resolution strategies.
• Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Led operational strategies to enhance store performance and profitability across multiple locations.
• Analyzed sales data to identify trends, driving targeted promotional campaigns and menu adjustments.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed training programs to improve team efficiency and customer service standards.
• Collaborated with franchise owners to align business goals and ensure brand consistency across all stores.
• Fostered a culture of continuous improvement through regular performance reviews and feedback sessions.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
• Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
• Drove regional performance metrics, setting and monitoring achievement goals for each district.
• Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.