Nicole Archambeault
Las Vegas,NV
Summary
Detail-oriented Assistant Manager experienced in leadership and operational planning. Established guidelines and enforced policies that enhanced staff satisfaction and alignment with key objectives. Focused on driving collaboration, motivating teams, and ensuring optimal resource organization to meet demanding operational needs.
Overview
1
1
Certification
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Assistant Manager
Montana Club
Billings, MT
05.2022 - Current
- Managed daily operations to ensure seamless service and guest satisfaction.
- Supervised daily operations, scheduling shifts and assigning duties to optimize team performance.
- Trained and supervised staff to enhance team performance and productivity.
- Developed and implemented training programs for new employees on service standards and procedures, enhancing onboarding experience.
- Handled customer service inquiries and managed complaints to enhance satisfaction.
- Collaborated with management to streamline operational processes and enhance service delivery.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
Server
The Montana Club
Missoula, MT
10.2021 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Managed table assignments to ensure efficient service flow.
- Collaborated with kitchen staff to fulfill customer orders accurately.
- Stayed informed about daily specials and menu changes for effective recommendations.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Assisted in training new servers on menu details and service standards.
- Handled cash transactions and processed payments for guest checks.
- Operated POS terminals to input orders, split bills, and calculate totals.
Owner/Operator
Peppers Bar and Geill
Billings, Montana
05.2005 - 06.2018
- Managed daily operations of a vibrant bar and grill environment.
- Oversaw staff scheduling, ensuring optimal coverage during peak hours to maximize service efficiency.
- Coordinated inventory management to maintain stock levels for food and beverage items.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Coordinated inventory management to maintain adequate stock levels, preventing shortages and ensuring smooth operations.
- Implemented marketing strategies that increased customer engagement and strengthened loyalty programs.
- Developed and maintained strong relationships with local suppliers and vendors.
- Ensured compliance with health and safety regulations in all operational practices.
Education
High School Diploma - General Studies
Glasgow High School
Glasgow, MT 08.1987 - 05.1991
Some College (No Degree) - Economics/Math
The University of Montana
Missoula, MTSkills
- Operational management
- Inventory management
- Schedule optimization
- Service standards
- Staff training
- Customer service
- Vendor relations
- Problem solving
- Time management
- Conflict resolution
- Communication skills
Certification
- Serve Safe Certified in the state of MT
- Responsible Alcohol Sales and Service certification (MT)
- Proficiency with Microsoft, various scheduling apps, and QuickBooks
Affiliations
- Competed on the collegiate level in golf
- I have flipped several houses in MT over the past 10 years
References
References available upon request.
Timeline
Assistant Manager
Montana Club
05.2022 - Current
Server
The Montana Club
10.2021 - Current
Owner/Operator
Peppers Bar and Geill
05.2005 - 06.2018
High School Diploma - General Studies
Glasgow High School
08.1987 - 05.1991
Some College (No Degree) - Economics/Math
The University of Montana