Nicole Areia
Elk Grove,CA
Summary
Floral Manager with 28 years of retail experience. Successful in leadership and motivation with extensive knowledge of store displays and marketing. Adept at increasing profit while decreasing shrink and maintaining a clean and efficient department under pressure. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Step Up ASTL
Bel Air 516
01.2022 - Current
- Works well in a team setting, providing support, Training and guidance to team members.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Connects with all costumers to make them fill welcome and give quality customer service.
- Helps customers complete purchases, locate items, and join the Raley's APP reward programs.
- Process both cash and card purchases and returns.
- Resolves customer complaints professionally, fostering positive relationships and repeat business.
- Manage and motivated employees to be productive and engaged in work.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Floral Team Lead
Bel-Air
08.1997 - Current
- Teach staff by enhancing their skills through training and hands-on guidance.
- Coach team members in techniques necessary to complete daily job tasks.
- Inventory product monthly and shrink product daily to optimizing stock levels, and reducing shrink.
- Manages time efficiently in order to complete daily tasks.
- Remove damaged, out-of-code, items from displays.
- Inspect merchandise for quality..
- Increase sales by implementing effective merchandising and coordinates with sales team to cross-merchandising.
- Greats customers and offered assistance with selecting merchandise.
Education
Valley High School
Sacramento, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Organization and time management
- Verbal communication
- Dependable and responsible
Timeline
Step Up ASTL
Bel Air 516
01.2022 - Current
Floral Team Lead
Bel-Air
08.1997 - Current
Valley High School
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