Nicole Arias
Boston,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Financial Assistance Associate
Beth Israel Deaconess Medical Center
Boston, MA
09.2021 - Current
- Review all demographic and insurance information on patients that are admitted to the hospital
- Responsible for obtaining patient signatures at the time of admission
- Communicate effectively with the authorization unit on insurance changes.
- Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
Concierge
Palladion Services LLC
Boston, MA
08.2018 - 08.2021
- Performed administrative duties such as filing documents, answering phones.
- Greeted tenants, vendors and visitors to the building in a professional manner.
- Provided assistance with deliveries, mail distribution, and package pick-up.
- Monitored security cameras and conducted daily rounds of the premises.
- Maintained accurate records of tenant requests, complaints, and service calls.
- Responded to emergency situations such as fire alarms, medical emergencies.
- Inspected common areas regularly for safety hazards or cleanliness issues.
- Handled incoming and outgoing mail and packages for residents in a timely manner.
Walgreens Pharmacy
Pharmacy Technician
Boston , MA
04.2021 - 06.2021
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Verified accuracy of medication labels before they were dispensed to customers.
- Restocked shelves with new supplies of medications as needed.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Sales Associate
Forever21
Boston, MA
03.2016 - 06.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
Elis Early Learning
Internship Teacher Assistant
Boston, MA
01.2017 - 05.2018
- Organized daily classroom routines such as meal times, naps, playtime, and outdoor activities.
- Assisted with parent communication regarding their child's progress and behavior in school.
- Supervised children during nap time, ensuring proper sleep habits are maintained.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Observed children to record development.
Education
Bachelor of Science - Psychology and Human Development
Boston University
Boston, MA01.2021
Bachelor of Science - Psychology and Human Development
Wheelock College
Boston05-2018
High School Diploma -
Cristo Rey Boston High School
Boston, MA06.2016
Skills
- Communications
- Customer Services
- Bilingual: English & Spanish
- Basic competency in Microsoft Word, Excel and Google Docs
- Allscripts Care Management
Languages
Spanish
Professional
Timeline
Financial Assistance Associate
Beth Israel Deaconess Medical Center
09.2021 - Current
Walgreens Pharmacy
Pharmacy Technician
04.2021 - 06.2021
Concierge
Palladion Services LLC
08.2018 - 08.2021
Elis Early Learning
Internship Teacher Assistant
01.2017 - 05.2018
Sales Associate
Forever21
03.2016 - 06.2018
Bachelor of Science - Psychology and Human Development
Boston University
Bachelor of Science - Psychology and Human Development
Wheelock College
High School Diploma -
Cristo Rey Boston High School
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