Nicole Arretche
South San Francisco,CA
Summary
Customer service and team leadership expert with a proven track record at Golden State Warriors. Successfully enhanced guest experiences and streamlined operations through event coordination and inventory management. Exceptional interpersonal and communication abilities ensure outstanding service and team synergy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Experience Assistant
Golden State Warriors
2021.01 - Current
- Ensured seamless integration between guest services and overall venue operations
- Act as Guest Experiences Manager on Duty for select events at Chase Center and Thrive City
- Oversaw roles including Ambassadors, Concierges, Representatives and Supervisors
- Supported inventory management and event day setup
- Trained event day team members on guest-centric operations with focus on the Premium Experience operation
- Coordinated work between various teams to drive synergies in guest services and venue management
- Acted as liaison for external American Sign Language vendors
- Oversee initiatives like event planning, team recognition programs, and training setups
- Welcomed guests upon arrival, and answered visitor inquiries
Call Center
Golden State Warriors
2019.01 - 2022.01
- Handled guest communications effectively via phone and email, addressing concerns promptly and efficiently
Guest Experience Supervisor
Golden State Warriors
2019.01 - 2021.01
- Managed set up and tear down of Warriors games, outside events, and concerts
- Ensured positive guest experiences through interactions with fans, ownership, clients, and venue staff
- Provided assistance in alignment with Chase Center customer service standards
- Provided expert guidance to guests regarding venue layout and services
- Coordinated break times effectively for customer service representatives
- Facilitated needs of Basketball Operations staff and guests, including VIP and suites
Elle S Events
2019.01 - 2021.01
- Facilitated venue walkthroughs for clients and supported event setup
- Managed event logistics for weddings and various occasions, serving as primary vendor contact
G-Team
San Francisco Giants
2017.01 - 2020.01
- Organized and dismantled game day events and promotional theme nights
- Engaged with event attendees, offering support and guidance
- Supported in-game entertainment activities, including giveaways and contests
Arena Operations Staff
Golden State Warriors
2017.01 - 2019.01
- Supported preparations and clean-up for games and special events
- Worked alongside fans and event staff to elevate overall experience
Customer Service | Front Counter
Mazzetti’s Bakery
2011.01 - 2019.01
- Facilitated efficient handling of customer issues
- Oversaw front counter activities, maintaining impeccable cleanliness and organization
- Managed phone orders for major events, including wedding cakes
- Oversaw employee schedules and addressed workflow concerns with supervisors
- Promoted positive interactions through proactive communication
Office Clerk | Part-Time Front Desk
Wilson Meany, Inc.
2014.01 - 2016.01
- Oversaw front desk tasks and ensured accurate invoice processing
- Managed office facility operations including opening and closing duties, greeting guests, and addressing guest inquiries
- Executed filing duties to streamline office workflow
Education
High School Diploma -
El Camino High School
01.2013
Skills
- Customer Service Excellence
- Team Leadership and Management
- Event Coordination
- Inventory Management
- Issue Resolution
- Strong interpersonal skills
- Exceptional communication
Certification
Crowd Management Training
Timeline
Guest Experience Assistant
Golden State Warriors
2021.01 - Current
Call Center
Golden State Warriors
2019.01 - 2022.01
Guest Experience Supervisor
Golden State Warriors
2019.01 - 2021.01
Elle S Events
2019.01 - 2021.01
G-Team
San Francisco Giants
2017.01 - 2020.01
Arena Operations Staff
Golden State Warriors
2017.01 - 2019.01
Office Clerk | Part-Time Front Desk
Wilson Meany, Inc.
2014.01 - 2016.01
Customer Service | Front Counter
Mazzetti’s Bakery
2011.01 - 2019.01
High School Diploma -
El Camino High School