Nicole Arroyo
Tampa,FL
Summary
Detail-oriented individual with a background in food service and team leadership. Known for implementing efficient workflows and enhancing customer engagement. Prepared to contribute to operational success and promote a culture of excellence.
Overview
8
8
years of professional experience
Work History
Trainee
Chick-fil-A
519 Brandon Town Center Dr Mall, Brandon Fl 33511
04.2025 - 12.2025
- Assisted in food preparation and assembly to ensure timely service.
- Maintained cleanliness and organization of workstations to meet health standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Collaborated with team members to streamline processes, enhancing workflow efficiency.
- Participated in training sessions, acquiring knowledge of industry standards and best practices.
- Engaged in customer service initiatives, responding to inquiries and resolving issues effectively.
- Analyzed performance metrics to identify areas for improvement within operations.
- Gained knowledge of company policies, protocols and processes.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
Deli Team Lead
Sprouts Farmer Market
11339 Causeway Blvd, Brandon Fl 33511
03.2023 - 04.2025
- Supervised daily deli operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed inventory levels, optimizing product selection based on sales trends and customer preferences.
- Implemented efficient workflows, enhancing overall department productivity and reducing waste.
- Collaborated with management to develop promotional strategies for deli products, increasing customer engagement.
- Conducted regular quality control checks to maintain freshness and presentation of deli offerings.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings within the department.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Coordinated special events catering orders while ensuring timely delivery of high-quality products to clients'' satisfaction.
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
Front of House Supervisor
Chick Fi La
11325 Causeway Blvd, Brandon Fl 33511
02.2020 - 03.2023
- Oversaw daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels and coordinated stock replenishment to minimize shortages.
- Implemented process improvements that enhanced team productivity and customer satisfaction.
- Monitored employee performance and provided constructive feedback for continuous development.
- Collaborated with management to develop strategies for improving service efficiency.
- Led team meetings to align staff on goals, policies, and best practices for operational success.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Performed cash handling activities and secured nightly bank deposits.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Collaborated with the management team to develop promotional events that attracted new clientele while maintaining existing customer loyalty.
Food Service Worker
KFC
33510 Seffner Fl Blvd
01.2018 - 02.2020
- Prepared and assembled food items according to KFC standards for quality and presentation.
- Operated kitchen equipment efficiently, ensuring adherence to safety and sanitation protocols.
- Assisted in training new staff on food preparation techniques and customer service best practices.
- Managed inventory levels, restocking supplies as needed to maintain operational efficiency.
- Streamlined food preparation processes, improving order accuracy and reducing wait times for customers.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
Education
High School Diploma -
Brandon High School
1101 Victoria St, Brandon Fl 3351005-2022
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Leadership qualities
- Technical skills
- Conflict resolution
- Customer relationship management
- Safety monitoring
- Relationship building
- Performance improvement
- Basic math
- Mathematics
- Record preparation
- Equipment set up
- Vehicle operation
- Proficient in [software]
- Multitasking and organization
- Workflow management
- Sales techniques
Languages
Spanish
Full Professional
Interests
I enjoy drawing during my free time as well as cooking and making delicious simple day to day foods Enjoy nature and going on bikes or walks either works best
Timeline
Trainee
Chick-fil-A
04.2025 - 12.2025
Deli Team Lead
Sprouts Farmer Market
03.2023 - 04.2025
Front of House Supervisor
Chick Fi La
02.2020 - 03.2023
Food Service Worker
KFC
01.2018 - 02.2020
High School Diploma -
Brandon High School