Nicole Ashbourne
Augusta
Summary
Dynamic Office Manager with a proven track record at the City of Augusta, enhancing workflow efficiency and streamlining operations. Skilled in employee training and conflict management, I successfully developed onboarding materials and improved team integration. Adept at data entry and office administration, I foster a collaborative environment that drives operational excellence.
Overview
15
15
years of professional experience
Work History
Office Manager/Human Resources Intern
City of Augusta (Engineering)
06.2019 - 08.2024
- Streamlined office operations, enhancing workflow efficiency and reducing administrative delays.
- Coordinated scheduling for staff and public meetings, ensuring optimal resource allocation.
- Managed inventory and procurement processes, maintaining accurate records of supplies and equipment.
- Developed training materials for new hires, fostering a knowledgeable workforce and improving onboarding experiences.
- Collaborated with department heads to identify process improvements, driving operational excellence across the office.
- Conducted regular audits of office procedures, ensuring compliance with city policies and regulations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Planning Coordinator
City of Augusta (Planning & Development)
09.2017 - 06.2019
- Coordinated planning initiatives to streamline processes within Planning & Development department.
- Facilitated public meetings to gather community input on development projects and zoning changes.
- Developed comprehensive reports and presentations for city officials regarding planning strategies and outcomes.
- Conducted research and analysis on land use policies to inform decision-making processes.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
Executive Assistant
Cole Technologies
01.2010 - 04.2016
- Coordinated executive schedules, prioritizing appointments and meetings to optimize time management.
- Managed communication flow, filtering inquiries and ensuring timely responses to stakeholders.
- Developed and maintained organized filing systems for documents, improving retrieval efficiency.
- Assisted in preparation of reports and presentations, enhancing clarity and visual appeal.
- Trained junior administrative staff on best practices, fostering a collaborative work environment.
- Oversaw travel arrangements, ensuring compliance with budgetary constraints while maximizing convenience.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Facilitated training and onboarding for incoming office staff.
- Worked with senior management to initiate new projects and assist in various processes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
Bachelor of Arts - Visual Arts
Howard University
Washington, District of Columbia, DC05-1996
Skills
- Customer service
- Office operations management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Administrative support
- Payroll processing
- Bookkeeping
- Scheduling
- Employee supervision
- Human resources
- Conflict management
- Staff hiring
- Employee training
- Policy implementation
- Event coordination
Timeline
Office Manager/Human Resources Intern
City of Augusta (Engineering)
06.2019 - 08.2024
Planning Coordinator
City of Augusta (Planning & Development)
09.2017 - 06.2019
Executive Assistant
Cole Technologies
01.2010 - 04.2016
Bachelor of Arts - Visual Arts
Howard University