Nicole Hill
Cincinnati,OH
Summary
Dynamic Communications Officer II with the City of Augusta, skilled in enhancing operations and training new staff. Proven ability to improve emergency response through effective communication and problem assessment. Proficient in call center software and dedicated to fostering strong relationships with public safety entities for optimal dispatch outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Communications Officer I /911 Call Taker
City of Augusta
Augusta, GA
11.2009 - Current
- Dispatched Police, Fire, and Medical personnel.
- Operated Computer Aided Dispatch system with caution to keep the callers & first responders safe.
- Devised and oversaw communication strategies for incoming employees and the training program
- Demonstrated dedication to providing quality care through continued training and education.
- Developed strong rapport with public safety entities that facilitated quality and efficient communication during high priority calls.
- Monitored dispatch system and adjusted call priorities regularly based on caller needs and police availability.
- Communicated with individuals within inbound call center setting to complete dispatch support for emergency and non-emergency calls.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Trained new employees on dispatching procedures to properly handle daily calls.
Education
Bachelor of Science - Nutrition Food Science
Auburn University
Auburn, AL08.1998
Skills
- Improving Operations
- Delegating Work
- Verbal and Written Communication
- Effective Communications
- Problem Assessment
- Dispatcher Monitoring
- Mentoring and Training
- Knowledgeable in Microsoft
- Call Center Software
Certification
- CPR Certified American Red Cross - July 2025
Timeline
Communications Officer I /911 Call Taker
City of Augusta
11.2009 - Current
Bachelor of Science - Nutrition Food Science
Auburn University
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