Nicole A. Twiggs
Eastlake,Ohio
Summary
Experienced with coordinating office operations, ensuring efficiency and compliance with company policies. Utilizes strong organizational skills and effective communication to manage administrative tasks and support team productivity. Knowledge of implementing best practices to enhance workflow and operational efficiency.
Overview
29
29
years of professional experience
Work History
Administrative Office Manager
Berkowitz-Kumin-Bookatz Memorial Chapel
04.2024 - 11.2025
- Streamlined office operations to enhance workflow efficiency and reduce administrative bottlenecks.
- Managed scheduling and coordination of memorial services, ensuring seamless execution of events.
- Trained and mentored administrative staff, fostering a collaborative team environment.
- Enhanced record-keeping systems to ensure accuracy and accessibility of client information.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Improved communication between departments for better collaboration and problemsolving.
- Organized and updated databases, records and other information resources.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff.
Assistant Manager
ALDI
01.2022 - 12.2023
- Supervised daily operations, ensuring alignment with company standards and policies.
- Trained and mentored new associates on best practices and customer service techniques.
- Implemented inventory management processes to enhance stock accuracy and availability.
- Monitored sales performance, identifying trends to inform merchandising strategies.
- Led team meetings to communicate goals, updates, and promote a collaborative work environment.
- Analyzed customer feedback to recommend improvements in product selection and store layout.
Assistant Manager
T.J. Maxx
01.2012 - 01.2022
- Leads a team providing exceptional customer service in all needs of the business. Obtaining surveys and scores per company expectations. Efficiently supports all operational aspects of the store i.e. front lines, cash office, markdown team and backroom. Understands the needs of the customer and resolves any issues quickly and with ease.
Administrative Coordinator
T.J. Maxx
01.2008 - 2012
- Performs all cash office system technical functions and related documentation. Maintains all store files following the Office smart guidelines. Maintains all personnel files per company standards. Assists with all payroll functions and procedures. Completes on a weekly basis an associate schedule. Trains associates and management in the daily cash office and HR responsibilities. Communicates effectively and in a timely manner with the team. Maintains confidentially. Is knowledgeable with all company policies and procedures.
Key Carrier-Cover
T. Maxx
01.2004 - 01.2008
- Promoted to Key Carrier-Cover for managers as needed. Duties are the same as merchandise coordinator with some manager responsibilities. (Ex. Opening and closing of the store, ensures security of the store and the merchandise.)
Telephone Solicitor
Purple Heart Services
01.2002 - 01.2004
Factory: Assembling vacuum brushes
Bruns Brush
01.1998 - 01.2002
House Cleaner
Maid To Order
01.1997 - 01.1998
Education
G.E.D. -
Akron Knight Family Education Program
01.1997
Skills
- Detail and goal oriented
- Independent worker
- Strong interpersonal communication
- Effective in team environments(Lead, delegate, follow up)
- Proficient in computers(ie Google Workspace, Word, Adobe)
- Proficient in troubleshooting (Problem Solving)
- Employee onboarding support
- File and data system management
- Prioritization and scheduling
- Payroll management
- Training and coaching
EDUCATION/TRAINING
- 2008 Key Carrier Meeting (T.J. Maxx)
- 2005 Management Training (T.J. Maxx)
- 2004-2005 Foundations Of Leadership Training (T.J. Maxx)
- 1997 G.E.D. (Akron Knight Family Education Program)
Timeline
Administrative Office Manager
Berkowitz-Kumin-Bookatz Memorial Chapel
04.2024 - 11.2025
Assistant Manager
ALDI
01.2022 - 12.2023
Assistant Manager
T.J. Maxx
01.2012 - 01.2022
Administrative Coordinator
T.J. Maxx
01.2008 - 2012
Key Carrier-Cover
T. Maxx
01.2004 - 01.2008
Telephone Solicitor
Purple Heart Services
01.2002 - 01.2004
Factory: Assembling vacuum brushes
Bruns Brush
01.1998 - 01.2002
House Cleaner
Maid To Order
01.1997 - 01.1998
G.E.D. -
Akron Knight Family Education Program