Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicole Austin

Panama City

Summary

Dedicated Behavioral Health Technician with mental health and substance abuse experience. Delivers compassionate patient support in community-based treatment facilities and contributes to many patients' status improvements. Strong communication skills with a compassionate nature that enables positive outcomes in challenging environments. Very empathic and understanding.




Overview

19
19
years of professional experience
1
1
Certification

Work History

Behavior Technician

Journey Pure
02.2025 - 04.2025
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Provided therapeutic activities to assist with patient development.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.
  • Maintained patient records, documenting changes in patient condition.
  • Treated clients with respect and dignity.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Charted on each patient daily.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Organized recreational activities to assist in patient recovery.
  • Assessed patient progress and reported changes to supervising physician.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Stayed current on mental health research to follow new developments and research in mental health field.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.

Banquet Server

Holiday Inn
01.2011 - 10.2012
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Answered guest questions about event plans and food service choices.
  • Set up banquet tables and chairs based on event requirements.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Maintained clean and safe work environment.

Server

Hooters
07.2007 - 10.2008
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Medical Receptionist

Evergreen Dental Center
06.2006 - 08.2007
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Education

High School Diploma -

Sparta Academy
Evergreen, AL
05-2006

Skills

    Strong Skills and Qualifications

  • Active listening
  • Data collection and analysis
  • Report writing
  • Verbal and written communication
  • Documentation skills
  • Problem-solving
  • Social skills development
  • Conflict resolution
  • Clear communication
  • Multitasking and organization

Accomplishments

    Completed the following Programs Licensed by the Florida Dept of Children and Families:

  • Anger Managment
  • Partners In Parenting
  • Prevention
  • Victim Impact

Certification

Certifications

  • First aid and CPR/AED certified
  • Bloodbourne Pathogens/Infectious Disease Certified
  • Basic Life Support Certified


Continued Education

  • Abuse Reporting in Florida 1 Continuing Education Hour
  • Substance Abuse Treatment and Counseling Concepts 3 Continuing Education Hour
  • Baker Act 1 Continuing Education Hour
  • ASAM Criteria and the Role of a Behavioral Technician 1 Continuing Education Hour



Timeline

Behavior Technician

Journey Pure
02.2025 - 04.2025

Banquet Server

Holiday Inn
01.2011 - 10.2012

Server

Hooters
07.2007 - 10.2008

Medical Receptionist

Evergreen Dental Center
06.2006 - 08.2007

High School Diploma -

Sparta Academy

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