Nicole Ayotte
Presque Isle,ME
Summary
Accomplished CNA with a proven track record at Northern Light Continuing Care, enhancing patient satisfaction through compassionate care and efficient vital signs monitoring. Excelled as a Customer Service Representative at MBNA, resolving complaints and boosting loyalty. Skilled in both patient care and empathy, adept at promoting independence and dignity in high-stress environments.
Overview
24
24
years of professional experience
Work History
CNA
Northern Light Continuing Care
07.2012 - 03.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
MBNA
04.1998 - 08.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
Adult And Community Education
Presque Isle, ME1997
Medical Secretary
Northern Maine Community College
Presque Isle, ME1991
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
Additional Information
Worked at MBNA from 1998-1999.
Reason for leaving-Had my own family and took care of my babies
Worked at Northern Light Continuing Care from 2012-2022
Reason for leaving-Fostering my grandchildren
Timeline
CNA
Northern Light Continuing Care
07.2012 - 03.2022
Customer Service Representative
MBNA
04.1998 - 08.1999
GED -
Adult And Community Education
Medical Secretary
Northern Maine Community College
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