NICOLE BAEZ
Lindenhurst,NY
Summary
Diligent server with strong background in fine dining. Adept at providing exceptional customer service and ensuring elegant dining experience. Demonstrated expertise in menu knowledge and wine pairings, enhancing guest satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
Avianna's Carriage House
Melville, NY
01.2026 - Current
- Delivered exceptional dining experiences through attentive service and extensive menu knowledge.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Demonstrated strong menu knowledge and suggestive selling techniques, consistently increasing check averages through upselling appetizers, beverages, and desserts.
Casual Fine Dining Server
The Refuge
Melville, NY
04.2025 - Current
- Delivered attentive, elevated service while maintaining a warm, approachable atmosphere aligned with casual fine dining standards.
- Accurately entered orders, coordinating timing with kitchen staff, and ensured dishes were delivered promptly and correctly.
- Anticipated guest needs and responded proactively to ensure a memorable dining experience.
Server/Bartender
Chili's Bar And Grill
Farmingdale, NY
05.2021 - 04.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Texas Roadhouse
Deer Park, NY
03.2023 - 05.2023
- Developed a comprehensive understanding of the corporate approach to the service industry, emphasizing structure and consistency.
- Focused on managing smaller sections, fostering personalized connections with guests to encourage repeat business and build a loyal customer base.
- Enhanced sales techniques by mastering the art of upselling, contributing to higher revenue and guest satisfaction.
Cashier Manager
Pita Bowl
Lindenhurst, NY
02.2020 - 08.2020
- Built positive relationships with customers to increase repeat business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
Education
Bachelor of Science - Communication Studies
Farmingdale State College
Farmingdale, NY12-2025
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Menu memorization
- Tableside etiquette
- Flexible schedule
- Adaptive learning
- Patience and empathy
Timeline
Fine Dining Server
Avianna's Carriage House
01.2026 - Current
Casual Fine Dining Server
The Refuge
04.2025 - Current
Server
Texas Roadhouse
03.2023 - 05.2023
Server/Bartender
Chili's Bar And Grill
05.2021 - 04.2025
Cashier Manager
Pita Bowl
02.2020 - 08.2020
Bachelor of Science - Communication Studies
Farmingdale State College