Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Baker

Rayville ,LA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Call Center Representative

Entergy/Spherion
09.2023 - 02.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

House Cleaner

Miller Maid
03.2020 - 07.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Secretary

North America Land Development
04.2017 - 03.2018
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Collector

P.C.C
01.2012 - 04.2015
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Trained new team members on scripts, company services, and collection strategies.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Education

High School Diploma -

Rayville High School
Rayville, LA
05.2000

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Administrative and Office Support
  • Computer Skills

Timeline

Call Center Representative

Entergy/Spherion
09.2023 - 02.2024

House Cleaner

Miller Maid
03.2020 - 07.2021

Secretary

North America Land Development
04.2017 - 03.2018

Collector

P.C.C
01.2012 - 04.2015

High School Diploma -

Rayville High School

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Nicole Baker