Nicole Ball
Georgetown,MA
Summary
Highly organized and goal-oriented individual with outstanding communication, analytical, computer, and time management skills. Possesses the ability to work well independently and within a team dynamic. Experience in billing, pricing, general ledger, revenue recognition, client Contracts, month end close, variance analysis, reconciliations. Experienced in generating invoices, handling payments and collecting past-due accounts. Collaborative, reliable and results-focused. Detail-oriented Billing Specialist with expertise in managing high volumes of invoices and resolving billing discrepancies. Committed to ensuring timely and accurate billing processes.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Innovative Cost Solutions
North Andover, Massachusetts
09.2024 - Current
- Manage 400 invoices monthly
- Responsible for getting invoices from multiple waste haulers each month
- Send invoices out using Coupa, Vendor Cafe and Email
- Investigate and resolve billing discrepancies
Accounts Receivable Specialist
CSG Inc
Danvers, MA
08.2021 - 09.2024
- Processed high volume of customer billing within Sage 100 ERP system.
- Uploaded invoices into Service Channel, Verisae, and Corrigo Pro systems.
- Responded promptly to customer inquiries regarding billing issues.
- Ensured timely dispatch of all weekly and monthly invoices.
- Tracked client credits in HubSpot and updated invoices as needed.
- Added new customers into Sage 100 system efficiently.
- Assisted with ad hoc projects as directed by accounting manager.
- Resolved disputes with excellent customer service while maintaining accounts receivable integrity.
Billing and Collections Specialist
Infobionic
Waltham, MA
02.2019 - 03.2020
- Handled all client interactions for invoicing and collections issues
- Set up all clients into Netsuite including subscription pricing and length of contract.
- Negotiated payment plans with delinquent customers when necessary.
- Prepared all documents to send customer with delinquent accounts to collection agency.
- Received payments and posted to client accounts
- Sent checks to bank.
- Reconciled bank statements each month.
- Tracked when clients had their in-service dates to start billing
- Trained new collection specialist for all duties.
- Provided detailed reports on collection activity to management team on a regular basis.
- Prepared weekly AR aging report for review by accounting manager.
- Sent daily cash reports to CFO and manager.
- Assisted sales representatives with any pricing or collections questions.
Revenue and Billing Analyst
Epsilon Data Management, LLC
Wakefield, MA
04.2015 - 02.2019
- Responsible for client billing and revenue for 146 clients including preparing credit memos, AR adjustments.
- Insuring proper revenue recognition, price & quantity overrides, manual orders, invoice review & invoice distribution.
- Led monthly phone conferences with larger clients discussing upcoming changes to billing processes and resolving disputed charges.
- Played significant role in month end close, revenue accruals, reconciliations, variance analysis, prebill processing, client reviews, ad hoc journal entries
Global Deal Support Specialist
Blackboard, Inc.
Lynnfield, MA
04.2011 - 04.2015
- Review and approve new sales orders.
- Ensure accurate pricing, products, documentation and required authorizations are in place.
- Process checklists in Peopesoft Enterprise (CRM) ensuring all necessary documents are executed and contain the correct information to close the order.
- Conduct pre-review of renewal contracts and verify accounts receivable status to assess outstanding balances.
- Conduct research and request information regarding clients.
- Process client renewals in Peoplesoft making sure all required documents are included.
- Created client realignment amendments.
- Work in Salesforce.com to review reports and assist Account Representatives in setting up deals.
- Managed high volume emails and was responsible for any requests for all given territory in a timely manner.
- Work closely with Account Representatives to ensure all new sales and renewal sales come in to meet monthly/quarterly goals
Education
Bachelors of Science, Business Administration, Concentration in Marketing -
Merrimack College
North Andover, MASkills
- Excel and MS Office proficiency
- PeopleSoft and Salesforce expertise
- NetSuite and Sage 100 knowledge
- Collections management
- Payment processing
- Invoice preparation
- Billing dispute resolution
- Contract review
- Accounts receivable management
Timeline
Billing Specialist
Innovative Cost Solutions
09.2024 - Current
Accounts Receivable Specialist
CSG Inc
08.2021 - 09.2024
Billing and Collections Specialist
Infobionic
02.2019 - 03.2020
Revenue and Billing Analyst
Epsilon Data Management, LLC
04.2015 - 02.2019
Global Deal Support Specialist
Blackboard, Inc.
04.2011 - 04.2015
Bachelors of Science, Business Administration, Concentration in Marketing -
Merrimack College