NICOLE BALLACHINO
Columbia Station,Ohio
Summary
Dedicated and professional individual with a proven track record in delivering exceptional customer service, effectively managing time, and staying updated on industry trends. Skilled in troubleshooting problems and devising successful solutions. Adept at fostering positive relationships through excellent verbal and written communication skills. Committed to surpassing goals and consistently exceeding expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Color Lab Technician
Sherwin Williams
Warrensville Heights, OH
01.2024 - Current
- Recognized and evaluated ways to improve lab safety and quality.
- Collaborated with customers through SherLink, optimizing quality assurance and service delivery.
- Exhibited extensive knowledge of SherColor.
- Recommended product modifications to minimize deltas in customer orders and maintain quality drawdowns.
- Understand and familiarized self with product rex lists and all paint bases offered by Sherwin Williams.
- Maintained a team centric work environment to ensure quick turnaround times for clients drawdown samples.
- Shipping and Receiving Expierence
Operations Manager
Magic of Lights
Berea, Ohio
11.2017 - 01.2024
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Traveled across states to assist in opening new branches, training teams on brand standards.
Shift Manager
Starbucks
Strongsville, Ohio
01.2019 - 05.2023
- Arranged cover for staff absences to prevent disruption to operations
- Created positive work environment to meet company, state and federal employment guidelines
- Managed facility cleaning, maintenance and repair needs
- Coordinated fast, accurate service delivery to customers as head of 12 person shift
- Maintained high performance levels by successfully training, monitoring and motivating shift employees
- Uphold strict safety and security standards to protect consumers and assets
- Resolved escalated inquiries and concerns for positive outcome
- Kept inventory within optimal levels and organized for easy accessibility
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
Education
Bachelor of Arts (B.A.) - Studio Art / Art History
Baldwin Wallace University
Berea, Ohio05-2033
Skills
- Safety Compliance
- Team Development
- Equipment Troubleshooting
- Adobe Photoshop
- Color Theory Training
- Data Entry
- Product Knowledge
- Written Communication
- Cash Handling
- Information Security
- Office 365
- Microsoft Office Suite
References
Ryan Zarzour
- Supervisor at Sherwin Williams
- 440-590-3183
Jeremy Beroisa
- Barista
- Starbucks
- 216-644-7081
- Former Employee / Coworker
Kyle Jarmatcki
- Ticket Taker
- Magic of Lights
- 440-351-1585
- Former Employee
Certification
Cornell University
Operations Management Certification
Expected: April 2025
Timeline
Color Lab Technician
Sherwin Williams
01.2024 - Current
Shift Manager
Starbucks
01.2019 - 05.2023
Operations Manager
Magic of Lights
11.2017 - 01.2024
Bachelor of Arts (B.A.) - Studio Art / Art History
Baldwin Wallace University