Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
BusinessAnalyst

Nicole Banks

Technical Publisher
Las Vegas,NV

Summary

Professional technical publisher, proofreader, and editor with 12 years of experience. Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and customer relations, and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee and customer satisfaction to drive continuous improvement in document production and management.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
4
4
Certifications

Work History

Technical Publisher, Group Lead

JT3/JT4, LLC
Las Vegas , NV
2008.12 - Current
  • Top Secret/SSBI security clearance with polygraph
  • Six year group lead: fostered stable work environment; trained two iterations of technical publishers; and developed productive, cohesive, and collaborative team
  • Facilitated workflow for engineering and project documentation across multiple networks; support includes editing and proofreading, document management, and review/approval processes
  • Cultivated communicative work environment between customers and technical publishers to ensure accurate and timely output of documentation
  • Devised document management protocols to ensure consistency of format and adherence to company and security standards
  • Transformed relationships with customers to improve support regarding questions relating to documentation, document workflow, publishing, and word processing software
  • Improved customer knowledge of group capabilities and workflows through creation of concise briefing

At Your Service (PBX) Operator

JW Marriott Las Vegas Resort And Spa
Las Vegas , NV
2006.07 - 2013.04
  • Interfaced with guests, developed and maintained courteous and effective working relationships, and worked flexible hours

Education

Master of Science - Technical Communication

Northeastern University
Boston, MA
2012.09 - 2016.12

Bachelor of Arts - English

University Of Nevada Las Vegas
Las Vegas, NV
2006.08 - 2008.12

Skills

Adobe FrameMaker and Acrobat Professional

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

UNLV Continuing Education Leadership Series: USAF

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

UNLV Continuing Education Leadership Series: USAF

2020-07

SharePoint Fundamentals

2016-12

American Management Association (AMA) Management Skills for New Supervisors

2014-12

Master of Science - Technical Communication

Northeastern University
2012.09 - 2016.12

Communication Skills for Women Seminar

2011-06

Technical Publisher, Group Lead

JT3/JT4, LLC
2008.12 - Current

Bachelor of Arts - English

University Of Nevada Las Vegas
2006.08 - 2008.12

At Your Service (PBX) Operator

JW Marriott Las Vegas Resort And Spa
2006.07 - 2013.04
Nicole BanksTechnical Publisher