Nicole Banks
Technical Publisher
Las Vegas,NV
Summary
Professional technical publisher, proofreader, and editor with 12 years of experience. Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and customer relations, and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee and customer satisfaction to drive continuous improvement in document production and management.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Technical Publisher, Group Lead
JT3/JT4, LLC
Las Vegas , NV
2008.12 - Current
- Top Secret/SSBI security clearance with polygraph
- Six year group lead: fostered stable work environment; trained two iterations of technical publishers; and developed productive, cohesive, and collaborative team
- Facilitated workflow for engineering and project documentation across multiple networks; support includes editing and proofreading, document management, and review/approval processes
- Cultivated communicative work environment between customers and technical publishers to ensure accurate and timely output of documentation
- Devised document management protocols to ensure consistency of format and adherence to company and security standards
- Transformed relationships with customers to improve support regarding questions relating to documentation, document workflow, publishing, and word processing software
- Improved customer knowledge of group capabilities and workflows through creation of concise briefing
At Your Service (PBX) Operator
JW Marriott Las Vegas Resort And Spa
Las Vegas , NV
2006.07 - 2013.04
- Interfaced with guests, developed and maintained courteous and effective working relationships, and worked flexible hours
Education
Master of Science - Technical Communication
Northeastern University
Boston, MA 2012.09 - 2016.12
Bachelor of Arts - English
University Of Nevada Las Vegas
Las Vegas, NV 2006.08 - 2008.12
Skills
Adobe FrameMaker and Acrobat Professional
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
UNLV Continuing Education Leadership Series: USAF
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
UNLV Continuing Education Leadership Series: USAF
2020-07
SharePoint Fundamentals
2016-12
American Management Association (AMA) Management Skills for New Supervisors
2014-12
Master of Science - Technical Communication
Northeastern University
2012.09 - 2016.12
Communication Skills for Women Seminar
2011-06
Technical Publisher, Group Lead
JT3/JT4, LLC
2008.12 - Current
Bachelor of Arts - English
University Of Nevada Las Vegas
2006.08 - 2008.12
At Your Service (PBX) Operator
JW Marriott Las Vegas Resort And Spa
2006.07 - 2013.04