Nicole Banks
San Diego,CA
Summary
Accomplished, people first, results-driven leader with 25+ years of experience identifying and developing top-quality talent, driving operational excellence and ensuring exceptional customer service in fast-paced retail environments. Leads and manages teams by continually assessing performance, maintaining accountability and leading change. Inspires a shared vision by setting clear goals and fostering a positive and rewarding work environment. Creates enthusiasm, passion and desire to excel.
Overview
19
19
years of professional experience
Work History
Center of Excellence Sales Manager
Express, Inc.
San Diego, CA
01.2015 - Current
- Led strategic initiative in Region to enhance the Talent Life Cycle
- Developed and promoted over 10 employees to Store Leadership Roles in the District and Region
- Successfully fulfilled expectations of Sales Manager position, while concurrently leading the training and development of newly appointed internal and external store managers
- Developed a store and staff that gained company-wide recognition as part of an elite group certified through a rigorous selection process
- Actively engaged in Leadership training seminars to enhance coaching skills on an ongoing basis
- Collaborated with fellow Center of Excellence Sales Managers to enhance the overall immersion experience for new Store Sales Managers
Sales Manager
Express, Inc.
San Diego, CA
12.2005 - 01.2015
- Successfully attracted, hired, and developed top talent
- Consistently managed and updated recruitment ATS
- Brought in well-qualified job candidates to fill open positions in a timely manner
- Implemented effective strategies on various social media and recruiting platforms to acquire top talent
- Enhanced performance and growth of entire team through coaching and development strategies
- Maximized sales potential by coaching Sales Leadership Team and associate behaviors to build teams that work well based on the unique needs of the store
- Developed and executed strategies to maintain a strong pipeline of high-performing employees
- Analyzed business data to develop and communicate actionable strategies for optimizing results and executing operational activities effectively
- Directed workforce management effectively
- Directed merchandise flow and optimized Omni channel operations to maximize sales potential
- Managed controllable expenses
- Established a highly customer-centric store setting, ensuring consistent delivery of exceptional in-store experiences
Education
Business Management, Marketing
San Diego State University
San Diego, CABusiness Management
California State University - East Bay
Hayward, CAKinesiology
California State University - Fresno
Fresno, CASkills
- Leads Talent Strategy
- Builds a Performance Culture
- Plans, Directs & Ensures Consistent Execution
- Builds Customer & Selling Experience
- Drives Brand Standards
- Leadership Versatility
Timeline
Center of Excellence Sales Manager
Express, Inc.
01.2015 - Current
Sales Manager
Express, Inc.
12.2005 - 01.2015
Business Management, Marketing
San Diego State University
Business Management
California State University - East Bay
Kinesiology
California State University - Fresno
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