Stephanie Droge
Sun City,AZ
Work Preference
Summary
Strategic and solution-focused account manager with 8+ years of experience in SaaS client sales, delivery, implementation, and post-sale solution management. Adept at managing complex solutions for commercial accounts, including ATS, CRM, and HRIS integrations. Known for driving adoption, reducing time-to-value, and aligning technical execution with business goals. Skilled in stakeholder management, data integrity, workflow optimization, and cross-functional collaboration. Passionate about elevating the customer experience through scalable, efficient workforce solutions.
Overview
12
12
years of professional experience
Work History
ACCOUNT MANAGER II
Monster Worldwide Inc. (now BOLD)
Remote
03.2022 - Current
- Manage the full customer lifecycle across mid-market and enterprise commercial accounts, overseeing new business, strategic upsells, onboarding, implementation oversight, and long-term adoption.
- Serve as the single point of contact post-sale, leading implementation strategy, onboarding execution, training, and solution rollout - including coordination of ATS, CRM, and HRIS integrations.
- Scope and manage implementation projects from kickoff to completion, aligning client hiring workflows and technical requirements with system configuration and adoption goals.
- Deliver training sessions, consultative product education, and platform optimization strategies to accelerate time-to-value and deepen user engagement.
- Develop customized success plans, lead QBRs, and provide strategic consultative guidance to ensure continued client adoption, satisfaction, and retention.
- Prospect, develop, and close complex SaaS deals using Challenger and MEDDIC frameworks.
- Analyzed client feedback to identify areas for improvement and implement effective solutions.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Led contract negotiations, resulting in favorable terms that benefited both clients and company objectives.
- Monitored industry trends to provide clients with informed recommendations and competitive insights.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
TALENT OFFICER
Athas Capital Group
Phoenix, AZ
12.2020 - 07.2022
- Owned full-cycle recruitment operations in the mortgage finance sector, overseeing sourcing, interviewing, offer management, and onboarding for high-volume and niche roles.
- Led process improvements and candidate experience initiatives, collaborating with hiring managers and department heads to streamline workflows and reduce time-to-fill.
- Designed and executed multi-channel marketing strategies to build a sustainable, high-quality pipeline.
- Implemented structured onboarding workflows and internal coordination efforts to ensure seamless transitions from hire to productive employee - mirroring implementation project phases.
- Partnered with CTO on ATS enhancements and recruitment system optimizations to improve processes.
- Regularly evaluated performance metrics and candidate funnel data to drive improvements.
SR. ACCOUNT EXECUTIVE | CO-FOUNDER
JobTip
Remote
02.2020 - 10.2020
- Spearheaded the U.S. go-to-market launch of a recruitment marketing SaaS platform, leading both strategic planning and execution across acquisition, onboarding, and adoption.
- Built and scaled a greenfield sales pipeline, managing the full sales cycle - from outbound prospecting and multi-stakeholder demos to contract negotiation, onboarding, and long-term success planning.
- Owned post-sale implementation and onboarding process for new clients.
- Delivered high-touch training and consultative support to drive adoption, optimization, and ROI.
- Advised HR and Talent leaders at mid-market and enterprise companies on data-driven digital hiring strategies, employer branding, and programmatic media ad distribution.
SR. ACCOUNT MANAGER
Monster Worldwide Inc.
Remote
05.2017 - 01.2019
- Developed and maintained strong client relationships to drive account growth and retention.
- Led cross-functional teams to implement strategic initiatives, enhancing service delivery and client satisfaction.
- Analyzed market trends and customer feedback to inform product development and marketing strategies.
- Mentored junior account managers, fostering professional development and improving team performance.
- Negotiated contracts with key clients, ensuring favorable terms while aligning with company objectives.
- Conducted regular performance reviews of accounts, identifying opportunities for upselling and service enhancements.
- Collaborated with stakeholders to create tailored solutions that address client needs and drive revenue growth.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Provided extensive support in sales, technical and business areas to key accounts.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
RECRUITING MANAGER
Arizona Medical Exchange
Phoenix, AZ
05.2014 - 10.2017
- Directed high-volume, full-cycle staffing across healthcare and construction verticals, managing 50+ concurrent requisitions with a consistent 90%+ 6-month retention rate.
- Oversaw a team of five recruiters and coordinated all aspects of hiring operations.
- Supported implementation of updated applicant tracking workflows and system enhancements.
Education
BBA - Business Administration, Project Management Concentration
Capella University
Skills
- Client Onboarding
- Implementation Oversight
- Cross-Functional Solution Coordination
- ATS Integration Strategy
- CRM Integration Strategy
- Mid-Market SaaS
- Hiring Tech Expertise
- Workforce Tech Expertise
- Stakeholder Alignment
- Client Success Enablement
- Virtual Consultations
- Product Education
- Time-to-Value Acceleration
- Strategic Communication
- Process Documentation
- Scalable Rollout Planning
- Human Resources
- Talent Acquisition
- GTM Strategies
- Salesforce Lightning
- HubSpot
- JobDiva
- Zoho Recruit
- PowerBI
- Looker
- Excel
- ZoomInfo
- Totango
- Chorusai
- Peopleai
- Salesloft
- Apolloio
- Gong
- Canva
- Sprout Social
- OpenAI ChatGPT 4o
- Gemini
- Sora
- Webflow
- Copilot
- Zapier
- Google Suite
- Microsoft Office
- ChiliCal
- Adobe Acrobat
- DocuSign
Account management
Customer service
Teamwork and collaboration
Client relations
Client relationship management
Strategic planning
Sales development
Account oversight
Account development
Goals and performance
Documentation and reporting
Customer relationship management (CRM)
Strategic account planning
Sales reporting
Upselling
Contract negotiation
Revenue generation
Marketing
Client development
Cross-functional collaboration
Business development
Customer needs assessment
Business needs assessment
Client meetings
Account servicing skills
Client acquisition
CRM proficiency
Order management
Overcoming objections
Cold calling skills
Performance tracking
Data analytics
CRM systems
Staff management
Data-driven decision making
Sales expertise
Lead development
Brand management
Employee mentoring
Lead prospecting
Converting leads
Opportunities identification
Sales forecasting
Goal setting
Persuasive negotiations
Sales techniques
Product training
Sales meetings and orientations
Qualifying leads
Talent management
Campaign execution
National accounts
Customer training
Performance evaluations
Lead generation
Order processing
Professional Highlights
- 3rd Place Winner out of 100+ entries in CareerBuilder + Monster's 2025 company-wide Hackathon
- Elected to Monster's Global Sales Council for performance and innovation 2023-2025
- Leader of Abilities in Motion ERG CareerBuilder + Monster 2023-2025
Technical Proficiencies
Salesforce Lightning, HubSpot, JobDiva, Zoho Recruit, PowerBI, Looker, Excel, ZoomInfo, Totango, Chorus.ai, People.ai, Salesloft, Apollo.io, Gong, LinkedIn, Canva, Sprout Social, OpenAI ChatGPT 4o, Gemini, Sora, Webflow, Copilot, Zapier, Google Suite, Microsoft Office, ChiliCal, Adobe Acrobat, DocuSign, Alana
Timeline
ACCOUNT MANAGER II
Monster Worldwide Inc. (now BOLD)
03.2022 - Current
TALENT OFFICER
Athas Capital Group
12.2020 - 07.2022
SR. ACCOUNT EXECUTIVE | CO-FOUNDER
JobTip
02.2020 - 10.2020
SR. ACCOUNT MANAGER
Monster Worldwide Inc.
05.2017 - 01.2019
RECRUITING MANAGER
Arizona Medical Exchange
05.2014 - 10.2017
BBA - Business Administration, Project Management Concentration
Capella University
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 5 staff members.
Certification
- Digital Marketing Certification 2022
Quote
"Never be so kind you forget to be clever, never be so clever you forget to be kind".
Taylor Swift
Software
Microsoft Office
Google Workspace
Salesforce Lightening
HubSpot
JobDiva
Power BI
Looker
ZoomInfo
Totango
Canva
OpenAI ChatGPT
ChiliCal
Adobe Acrobat
DocuSign
Microsoft Copilot
Sprout Social
Google Gemini
Peopleai
Chorusai
Dynamics 365
Outreach
Interests
Music/Concerts
Travel
Digital Brand Building
Innovation
Entrepreneurship
Accessibility & Inclusion
Operational Efficiency
Sales Enablement
Copywriting
Learning & Development