Nicole Barango
Chicago,IL
Summary
Dynamic Commercial Specialist with a proven track record at AutoZone, leveraging strong customer relationship management and sales operations skills to drive revenue growth. Successfully implemented strategies that enhanced inventory accuracy and improved customer satisfaction, while mentoring teams to achieve operational excellence. Recognized for optimizing processes and fostering cross-functional collaboration.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Diner Hostess
Lwoods
Lincolnwood, IL
06.2016 - 07.2017
- Greeted and seated guests, ensuring optimal dining experience and customer satisfaction.
- Managed waitlist efficiently, minimizing guest wait times and enhancing service flow.
- Coordinated with kitchen staff to communicate special requests, dietary restrictions, and seating arrangements.
- Trained new host staff on procedures, promoting consistency and high service standards.
- Handled guest inquiries and complaints professionally, fostering positive relationships and repeat business.
- Oversaw reservation system, optimizing table assignments for peak service hours.
- Implemented process improvements that streamlined front-of-house operations and increased efficiency.
- Developed training materials for onboarding staff, enhancing knowledge retention and performance outcomes.
- Contributed to increased revenue by expertly upselling menu items when appropriate.
- Provided exceptional customer service through friendly greetings, prompt attention, and accurate information on menu items and specials.
- Played an integral role in implementing new policies or initiatives aimed at enhancing the overall efficiency of the hosting process.
- Supported overall team success through cross-training in various roles such as server assistant or cashier duties when needed.
- Enhanced customer satisfaction by efficiently managing waitlist and seating arrangements.
Commercial Specialist
AutoZone
Chicago, IL
10.2023 - Current
- Analyzed market trends to identify product promotion opportunities and sales strategy priorities.
- Developed training materials to enhance staff knowledge of inventory management systems.
- Collaborated with cross-functional teams to streamline supply chain processes and improve efficiency.
- Managed vendor relationships to ensure optimal pricing and timely delivery of products.
- Conducted regular audits of inventory levels to maintain accuracy and reduce discrepancies.
- Implemented customer feedback mechanisms to refine service offerings and enhance satisfaction.
- Led initiatives aimed at optimizing merchandise displays to increase customer engagement and sales conversions.
- Mentored junior staff on best practices in sales techniques and customer service excellence.
- Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
- Maintained strong relationships with vendors, negotiating better deals to reduce costs while maintaining product quality.
- Supported management with annual budget and sales predictions to increase ROI.
- Researched and reported on business opportunities to increase market share.
- Coordinated daily operations of parts department, enhancing workflow efficiency.
- Trained team members on product knowledge and customer service best practices.
- Maintained accurate records of transactions, invoices, purchase orders, and returns for easy reference and proper documentation.
- Established safety protocols within the department, reducing workplace accidents and injuries significantly.
- Analyzed customer purchase trends to enhance inventory management strategies.
- Collaborated with team members to streamline order processing and improve turnaround times.
- Developed product knowledge training materials to support team onboarding and development.
- Managed vendor relationships to ensure timely delivery of products and services.
- Executed daily operations supporting sales goals through effective merchandising techniques.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty rates.
- Assisted customers with product inquiries and selection, enhancing service quality.
- Processed orders and managed inventory levels, ensuring timely fulfillment.
- Coordinated with suppliers to obtain accurate product information and pricing.
- Developed expertise in automotive parts systems and tools for efficient troubleshooting.
- Streamlined inventory management processes, improving accuracy of stock levels.
- Trained new team members on procedures and customer service best practices.
- Led initiatives to enhance customer satisfaction through improved product knowledge training.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
Patient Care Assistant
Department of Human Services
Chicago, IL
06.2018 - 09.2019
- Assisted patients with daily activities, ensuring comfort and safety during care procedures.
- Monitored vital signs, documenting changes to maintain accurate patient records.
- Collaborated with healthcare team to implement care plans tailored to individual patient needs.
- Educated patients and families on health management strategies and available resources.
- Supported mobility and rehabilitation exercises to enhance patient recovery outcomes.
- Maintained cleanliness and organization of patient areas, adhering to health standards.
- Communicated effectively with patients regarding their conditions and treatment progress.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Education
Bachelor of Arts -
Southern New Hampshire University
Hooksett, NHAssociate of Arts - Communications
Eastern Gateway Community College
Steubenville, OH12.2020
Skills
- Accounts receivable
- Sales operations
- Collections
- Sales presentations
- Customer relationship management
- New business opportunities
- Sales tracking
- Pricing strategy
- Presentations
- Cross-functional team leadership
- Teamwork
- Customer service
- Time management
- Attention to detail
- Reliability
Certification
Parts expert
Timeline
Commercial Specialist
AutoZone
10.2023 - Current
Patient Care Assistant
Department of Human Services
06.2018 - 09.2019
Diner Hostess
Lwoods
06.2016 - 07.2017
Bachelor of Arts -
Southern New Hampshire University
Associate of Arts - Communications
Eastern Gateway Community College