Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results through building more streamlined platforms through current and potential systems provided in the industry. Forward-thinking Operations Specialist bringing 19 years of expertise in Collections and System Analyst for Financial sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Meridian Link, Temenos and other banking systems .