Nicole Bates

Duties Summary
Stafford County, Virginia 22554
-Volunteer Coordinator
-Maintain the county website, Facebook, and Petfinder with current information
-Foster Program Coordinator
-Spay/Neuter Coordinator
-Writing and Implementing Protocols and SOP's
- Thoroughly cleaning animal kennels on a day to day basis
- Show animals to potential adopters who are interested
-Intaking strays and owner surrenders
- Distributing medication for the animals that require special care
- Euthanizing and assisting with euthanasia upon request
- Entering data and information into the computer system
- Dispatching calls and complaints to Animal Control Officers
- Editing the shelter's website and social media networks
-Bring new ideas and protocols that will help benefit the shelter and the public .
- Attending adoption events and transporting animals to the vet and/or other shelters
-Contacting and working with rescues on helping animals find placement
-Reporting monthly, bi-annual , yearly reports
-Works cooperatively with the VA Dept. of Agriculture on annual inspections

• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• - Responsible for separating, counting, and shipping large amounts of money at one time - Assisting Clients with their everyday banking needs such as deposits, check cashing, loans, etc. - Organizing meeting for the bank staff to review goals, missions, and changes to the company - Reviewing fraud, disputes, and general concerns clients may have about their accounts. Ensuring excellent customer service - Opening new accounts, loans, and money markets for clients interested in banking with SunTrust. - Managing and leading bank tellers to success