Nicole Baxter

• Extensive knowledge of Salesforce, CTM, Excel, and Google sheets

• Established rapport with current clients by providing constant contact on a daily basis

• Facilitated groups at the facility level

• Coordinated AA meetings for clients and family members

• Worked with clients to establish and create a progressive aftercare plan

• Reshaping an addicts mind to return to detox after a reported relapse

• Document financial transactions by entering account information
• Substantiate financial transactions by auditing documents
• Develop and document business processes and accounting policies to maintain and strengthen internal controls
• Guide accounting clerical staff by coordinating activities and answering questions

• Participate in Client strategic planning process
• Participated in weekly treatment team and supervision meetings with clinician
• Performed routine checks and vitals on patients to ensure the highest quality of health and safety was met at all times
• Observed and documented patient's behavior, reporting any changes in physical and mental states to medical staff

• Assist patients with initial paperwork; expedite the resolution of customer problems and complaints to maximize satisfaction
• Offers support to older adults, care partners, and family caregivers
• Conducts wellness research, and reports
• Provides assistance in the identification and referral to resources for the health care team and patients/families