NICOLE BAZZETT
Riverview,FL
Summary
Dependable professional with 16+ years of customer service experience and hands-on small-business support experience in administration, customer communication, bookkeeping, marketing, website updates, and operations. Skilled at solving problems, maintaining accurate records, and keeping client-facing work organized and professional.
Overview
8
8
years of professional experience
Work History
Independent Administrative & Marketing Contractor
Self-Employed
Riverview, FL
10.2025 - Current
- Manage customer communications, scheduling support, invoicing, expense tracking, mileage records, and QuickBooks bookkeeping.
- Develop branding assets, promotional materials, client-facing documents, and digital content to support business growth.
- Organized appointment workflows, reminders, customer records, and intake processes to streamline day-to-day business operations.
- Supported small, locally owned service businesses through comprehensive administrative and operational assistance.
- Coordinated permit applications to ensure compliance with local authorities.
Chat Beauty Advisor (Sephora)
Intkel Contact Center
Miami, FL
10.2021 - 05.2025
- Delivered tailored beauty advice and product recommendations via live chat, enhancing customer satisfaction.
- Assisted customers in selecting beauty products and services.
- Managed customer concerns and escalated issues, ensuring effective resolutions and fostering positive client relationships.
- Maintained knowledge of current beauty trends and product lines.
Customer Service/Sales Representative
American Musical Supply
Eden Prairie, MN
07.2018 - 08.2021
- Processed online orders and resolved retail order issues to ensure customer satisfaction.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Managed customer data in Excel while providing virtual chat support to enhance customer experience.
- Processed customer orders efficiently using online order management systems.
- Assisted customers in selecting musical instruments and accessories.
Education
Associate's Degree - Fine Art Photography
College of the Canyons
Valencia, CASkills
- Customer Service
- Administrative Support
- QuickBooks
- Social Media Marketing
- Microsoft Office
- Website Management
- Problem Solving
- Communication
- Organization
- Marketing strategy
- Social media management
- Content creation
- Brand Development
Timeline
Independent Administrative & Marketing Contractor
Self-Employed
10.2025 - Current
Chat Beauty Advisor (Sephora)
Intkel Contact Center
10.2021 - 05.2025
Customer Service/Sales Representative
American Musical Supply
07.2018 - 08.2021
Associate's Degree - Fine Art Photography
College of the Canyons