Hi, I’m
Nicole Behan
Salt Lake City,UT
Summary
Passionate Learning and Development Manager & Instructional Designer, with 10 plus years of experience, looking to help propel the goals and visions of a company forward. Accomplishing goals through innovative instructional design, educating and strengthening the leadership & employee base of the business through DEI, facilitation, and strong communication skills.
Overview
11
years of professional experience
5
Certifications
Work History
Collective Health
Learning Specialist
06.2021 - 02.2023
Job overview
- Designed, edited elearnings, and continually improving training experience, utilizing adult learning theory and DEI initiatives to accomplish goals.
- Managed multiple projects and prepared and delivered training to new & existing employees over multiple lines of the business, including all record keeping/reporting.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Manage multiple projects at one time while collaborating with teammates/leadership. - Train the Trainer
- Managed LMS
- Write and send weekly reports to stakeholders, and meet with management to keep them up to date on class progress.
- Onboarded and Managed All New Hire Needs throughout onboarding process. (Benefits, payroll, documentation, termination, written documentation, general needs and questions/concerns
- Managed & trained for customer service, claims, disputes and escalations.
- Managed groups of employees ranging from 10-25 people
Deliver training virtually and in office environment. - Manage, On the Job, training program to achieve less time to proficiency
eBay Inc
Global Learning Specialist
10.2011 - 06.2021
Job overview
- Multi-Project Management, LMS, & Instructional Design
- Prepared, designed and delivered training to new and existing employees over multiple lines of the business.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Instructional Design for multiple projects and lines of business. - Train the Trainer
- Worked with global partners on instructional design to align material (for both virtual and in person materials, & elearnings).
- Trained and helped design material for the new ebay programs, within these groups. (Authenticity Guarantee, Concierge Service & ebay Payments)
- Managed All New Hire Needs throughout onboarding process. (Benefits, payroll, documentation, termination, written documentation, general needs and questions/concerns
- Managed groups of employees ranging from 20-40 people
- Deliver training in office & virtually in call center/global office environment, utilizing adult learning theory and DEI initiatives to accomplish goals.
- Managed on the job, training program to achieve less time to proficiency.
Education
New Mexico State UniversityLas Cruces, NM
2 Years Coursework Completed from Education
Skills
- Instructional Design
- E-Learning Design & Maintenance
- Project Management
- Time Management, Fast Paced Environment, Change Management
- Train the Trainer
- Managed groups of employees ranging from 10-40 people
- Adult Learning Theory & Principles
- Articulate- Storyline, Rise 360, Jira, G Suite, MS Office, Confluence, Cornerstone, Salesforce
- Reporting, Business Writing, & Verbal Communication
- Learning Management System (LMS)
- Performance Measurement, Classroom Evaluations
- Strategic Planning
- Team Collaboration
- New Employee HR, Onboarding, Need Management
- Relationship Building
- Facilitation - In Person & Virtual
- Employee & Leadership Training
- Scheduling & Coordinating
- MS Office Proficiency
- Job Coaching
- Customer Service- In Person & Call Center
Timeline
Learning Specialist
Collective Health
06.2021 - 02.2023
Global Learning Specialist
eBay Inc
10.2011 - 06.2021
New Mexico State University
2 Years Coursework Completed from Education
Certification
- Elearning Essentials: Storyboarding
- Articulate Storyline Essential Training
- Project Management
- Articulate Rise 360
- Sigma 6 : Lean
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