Nicole Behnke
Roscommon,MI
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dietary Cook
The Brook of Roscommon
08.2024 - Current
- Assisted in meal preparation following standardized recipes and dietary guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to ensure timely meal service delivery.
- Learned proper food handling techniques to ensure safety and compliance.
- Adapted quickly to changes in menu requirements or dietary restrictions.
- Contributed to creating a positive dining experience through attentive service practices.
Customer Service Representative
Middle Tennessee Natural Gas Utility District
06.2022 - 06.2024
- Resolved customer inquiries efficiently via phone and email, enhancing overall satisfaction.
- Processed service requests accurately, ensuring timely completion and compliance with utility regulations.
- Educated customers on utility services and billing processes, fostering informed decision-making.
- Collaborated with team members to address service issues, improving response time and issue resolution.
Medical Assistant
Family Medical Center
08.2013 - 06.2022
- Ensured patient safety by administering medications and injections according to protocols.
- Enhanced patient care efficiency by assisting physicians during examinations and procedures.
- Optimized appointment flow through effective scheduling and timely follow-up calls.
- Conducted vital sign assessments and documented results in electronic health records.
- Supported clinic operations by assisting with routine procedures and diagnostic tests.
- Boosted patient satisfaction through compassionate care and prompt attention during visits.
Education
Certificate - Certified Nursing Assistant
Kirkland Community College
Grayling, MI12-2025
Certificate - Medical Assistant
Fortis Institute
Cookeville, TN05-2013
Skills
- Patient-focused care
- Recording vital signs
- Adaptable
- Transfer techniques
- Care plan implementation
- Observing responses
- Patient assessments
- EMR / EHR
- Medical records management
- CNA certification
Certification
- CNA - Certified Nurse Assistant
Timeline
Dietary Cook
The Brook of Roscommon
08.2024 - Current
Customer Service Representative
Middle Tennessee Natural Gas Utility District
06.2022 - 06.2024
Medical Assistant
Family Medical Center
08.2013 - 06.2022
Certificate - Certified Nursing Assistant
Kirkland Community College
Certificate - Medical Assistant
Fortis Institute