Nicole Benjamin
Leesville,LA
Summary
Seeking a position with your company to help utilize and expand my existing skills. Areas I specialize in are psychology, banking, payroll, clerical, team player, process development, managerial skills, and my knowledge and experience with many computer programs.
Skilled Contact Representative with background in managing customer inquiries, addressing complaints and providing solutions to ensure customer satisfaction. Strong communication skills, ability to manage multiple tasks at once, and resolve conflicts effectively. Significant impact made in previous roles by enhancing customer experience through proactive problem-solving and relationship-building skills.
Overview
14
14
years of professional experience
Work History
Legal Administrative Specialist
Department of Veterans Affairs
Nashville, Tennessee
10.2023 - Current
- Managed customer inquiries through phone and email communication.
- Resolved customer issues by providing accurate information and support.
- Adhered to established policies and procedures while providing exceptional customer service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Mentored junior team members and managed employee relationships.
Bank Teller
Barksdale Federal Credit Union
Leesville, LA
12.2018 - 10.2023
- Executed accurate and efficient transaction processing.
- Advised members on suitable products and services, enhancing customer satisfaction and retention.
- Consistently seek to assist members and deliver exceptional service with a positive attitude.
- Built member loyalty by fostering relationships through courteous service and personalized interactions.
- Assist members with inquiries and/or problem resolution with professionalism.
- Analyze, research and resolve problems and discrepancies related to member accounts/loans.
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications.
- Review pay record to determine if funds are due for collection and take appropriate actions such as debt acceleration.
- Ensure cash and other negotiable instruments are handled properly.
- Identify opportunities to cross service products and increase product penetration.
- Understand and comply with federal and other regulations relating to financial products and services.
- Assist with Branch Office vault opening, closing and balancing procedures.
Assistant Store Manager
Family Dollar
Leesville, LA
01.2016 - 02.2019
- Assumed management responsibilities in absence of Store Manager, ensuring operational continuity.
- Supported Store Manager in loss prevention initiatives, contributing to a secure shopping environment.
- Took charge of store operations during Store Manager's absence.
- Assists Store Manager in ordering merchandise, record keeping, payroll, scheduling, and cash register deposits.
- Assisted Store Manager with merchandise ordering, record keeping, payroll, scheduling, and cash register deposits, streamlining store operations.
- Assist in directing and coordinating activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Office Assistant
Louisiana Department of Veterans Affairs
Leesville, LA
05.2012 - 08.2013
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
- Explain company personnel policies, benefits, and procedures to employees or job applicants.
- Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
- Gather personnel records from other departments or employees.
- Examine employee files to answer inquiries and provide information for personnel actions.
Education
Bachelors of Science - Psychology
Northwestern State University
Natchitoches, LASkills
- Document management
- CRM-UDO
- VBMS
- Microsoft Office
- Microsoft Edge
- Customer Service
- Attention to detail
- Multitasking
- Teamwork
- Self-Management
- Telephone etiquette
Timeline
Legal Administrative Specialist
Department of Veterans Affairs
10.2023 - Current
Bank Teller
Barksdale Federal Credit Union
12.2018 - 10.2023
Assistant Store Manager
Family Dollar
01.2016 - 02.2019
Office Assistant
Louisiana Department of Veterans Affairs
05.2012 - 08.2013
Bachelors of Science - Psychology
Northwestern State University