NICOLE BENNETT
Plainfield,IL
Summary
Dedicated and enthusiastic Customer Service Clerk with over 10 years od experience in delivering exceptional service in fast-paced environments, Proven ability to handle customers inquiries, resolve issues prompt;y. and ensure a positive customer experience.
Overview
7
7
years of professional experience
Work History
Processing Clerk
United States Post Office
Duluth, GA
05.2020 - Current
- Assisted with the preparation of financial documents such as invoices, receipts, checks and purchase orders.
- Precisely calculated refunds, premiums, and adjustments.
- Tracked shipments using online tools such as UPS or FedEx tracking systems.
- Answered calls from customers regarding their accounts, directed them appropriately and provided assistance where possible.
- Processed incoming mail and distributed it to appropriate departments in a timely manner.
- Processed incoming payments accurately and efficiently.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Operated mail processing equipment and manually sorted mail.
- Provided assistance to customers in locating missing parcels and packages.
Pharmacy Cashier
Walgreen's Pharmacy
Chicago, IL
09.2018 - 08.2025
- Resolved customer service issues promptly and courteously.
- Greeted guests and provided exceptional customer service.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Attended to customer service issues.
- Built sustainable relationships with customers through open communication.
- Educated customers on product features and benefits.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Education
GED -
Kennedy King College
IL02-2001
Some College (No Degree): Certified Medical Administrative Assistant - Medical Secretary
Moraine Valley Community College
ILSkills
- Empathy display
- Flexible work schedule
- Goal orientation
- Complaint resolution
- Typing 35 wpm
- Teamwork orientation
- Passport application assistance
References
References available upon request.
Timeline
Processing Clerk
United States Post Office
05.2020 - Current
Pharmacy Cashier
Walgreen's Pharmacy
09.2018 - 08.2025
GED -
Kennedy King College
Some College (No Degree): Certified Medical Administrative Assistant - Medical Secretary
Moraine Valley Community College
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