Mariah George
Cleveland,OH
Summary
Detail-oriented, motivated, and highly skilled professional with a strong background in both laboratory processing and customer service. Experienced in conducting laboratory tests, maintaining accurate records, and adhering to safety protocols, with a keen ability to troubleshoot technical issues. Adept at providing exceptional customer service, resolving inquiries, and maintaining positive client relationships. Known for excellent communication skills, problem-solving abilities, and a strong work ethic. Able to balance technical precision with interpersonal skills, ensuring both operational excellence and customer satisfaction. Excel in time management, teamwork, and adaptability, leveraging these skills to meet deadlines and support colleagues effectively.
Overview
5
5
years of professional experience
Work History
Mail Processing Clerk
United States Post Service
Cleveland, OH
09.2025 - Current
- Sorted incoming mail for efficient distribution to appropriate departments.
- Operated automated sorting machines to process large volumes of mail
- Inspected packages for compliance with postal regulations and safety standards.
Patient Care Technician
University Hospitals Parma
Parma, OH
05.2025 - 09.2025
- Assisted nursing staff with daily patient care and comfort needs.
- Monitored vital signs and reported changes to healthcare team.
- Prepared and maintained patient rooms for examinations and treatments.
- Educated patients on care procedures and safety protocols.
- Documented patient information accurately in electronic health records system.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care.
- Handled equipment and supplies, ensuring cleanliness and readiness for use.
- Provided emotional support to patients and families during treatment processes.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Pre-Analytics Processing Technician I
Cleveland Clinic
Cleveland, OH
05.2024 - 05.2025
- Highly organized and detail-oriented laboratory processing technician with hands-on experience in sample preparation, testing, and data recording. Adept at performing laboratory procedures in a timely, accurate, and efficient manner. Maintained safety standards, handled sensitive materials, and ensured accurate data collection.
- Operated machinery to process samples in a timely manner.
- Maintained accurate records of sample processing procedures.
- Collaborated with team members to ensure workflow efficiency.
Warehouse Associate
Amazon
North Randall, Ohio
08.2023 - 05.2024
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Handled hazardous materials safely following prescribed regulations.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Collaborated with team members to complete tasks efficiently and accurately.
Customer Service Representative
Marcs Glassman
South Euclid, Ohio
07.2021 - 08.2023
- Managed customer service operations efficiently while providing excellent customer service.
- Developed and maintained customer service standards to ensure excellent customer service.
- Resolved customer service requests promptly while providing a friendly customer service experience.
- Made sure everyone had a wonderful experience at the store location
Education
High School Diploma -
Cleveland Early College At John Hay Campus
Cleveland05-2023
Skills
- Sample preparation
- Laboratory safety
- Data recording
- Quality control
- Equipment calibration
- Inventory management
- Attention to detail
- Problem solving
- Process optimization
- Time management
- Customer service
- Collaboration skills
- Sterilization techniques
- Technical documentation
- Log updating
- Leadership
- Customer service
- Computer proficiency
- Effective communication
- Decision making
- Empathy display
- De-escalation techniques
- Money-handling abilities
- Complaint handling
- Positive attitude
- Technical understanding
- Mail sorting
- Quality assurance
- Electronic health records
- Safety protocols
- Emotional support
- Equipment maintenance
- Monitoring patient conditions
- Emergency response
- Professional bedside manner
- Patient positioning
- Health monitoring
- Patient advocacy
References
References available upon request.
Timeline
Mail Processing Clerk
United States Post Service
09.2025 - Current
Patient Care Technician
University Hospitals Parma
05.2025 - 09.2025
Pre-Analytics Processing Technician I
Cleveland Clinic
05.2024 - 05.2025
Warehouse Associate
Amazon
08.2023 - 05.2024
Customer Service Representative
Marcs Glassman
07.2021 - 08.2023
High School Diploma -
Cleveland Early College At John Hay Campus