Airreianna Robinson
Jacksonville,FL
Summary
Versatile professional with a solid foundation in mail processing, human resources, and customer service. Strong organizational skills and attention to detail contribute to efficient operations, while a commitment to customer satisfaction drives positive interactions and successful team outcomes.
Overview
9
9
years of professional experience
Work History
Mail Processing Clerk
United States Post Office
Jacksonville, FL
11.2021 - Current
- Operated and maintained many automated sorting and scanning machines to prepare mail for distribution and delivery.
- Sorted incoming mail by size and destination for efficient processing.
- Inspected packages for proper labeling and compliance with USPS guidelines.
- Prepared outgoing mail for dispatch, ensuring accurate weight and postage application.
Human Resources Associate
Amazon
Jacksonville, FL
09.2019 - 11.2021
- Coordinated interview arrangements, hiring processes, and onboarding for new employees, ensuring all hiring paperwork was completed and facilitating smooth transitions from day one onward.
- Completed day-to-day duties accurately and efficiently.
- Developed and implemented innovative ideas to improve team performance and achieve desired outcomes.
- Collaborated with diverse coworkers to meet goals and resolve issues related to products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly during interactions to provide relevant solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Receptionist
Planet Fitness
Jacksonville, Florida
04.2019 - 10.2019
- Created a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.
- Greeted members and guests at front desk, ensuring a friendly atmosphere.
- Managed member check-ins and processed new memberships efficiently.
- Assisted in resolving member issues and complaints professionally.
- Scheduled appointments for personal training sessions and classes.
- Maintained cleanliness and organization of the front desk area.
Warehouse Worker
Samsonite
Jacksonville, Florida
09.2018 - 04.2019
- Picked items for customer orders according to order slips or verbal instructions.
- Picked and packed orders according to company guidelines and shipping schedules.
- Pulled merchandise to fulfill orders to specification.
- Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
- Packaged items securely in boxes, bags or other containers before shipping.
- Operated hand-held scanners to track product movement within the warehouse environment.
Cashier
Gate Petroleum Company
Jacksonville, Florida
10.2018 - 03.2019
- Welcomed customers, answered questions, assisted in locating items, and provided tailored recommendations to enhance shopping experience. Operating scanners, scales, cash registers, and other electronics.
- Maintained clean, organized checkout area to ensure efficient transactions and enhance customer satisfaction.
- Monitored compliance with age restrictions for tobacco and alcohol sales at checkout.
- Stocked shelves with merchandise, ensuring proper placement and visibility to maximize product accessibility.
Mail Sorter
Kessler Creative
08.2018 - 10.2018
- Operated sorting machines to process high volumes of mail accurately.
- Sorted incoming mail for distribution to staff, departments and external customers.
- Sorted incoming mail to ensure efficient distribution within Kessler Creative.
- Inspected mail items for compliance with company standards and policies.
Cashier/Customer Service
Bath & Body Works
Jacksonville, FL
11.2017 - 01.2018
- Handled cash, credit, and gift card transactions accurately and securely.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints efficiently, ensuring high levels of satisfaction and fostering loyalty.
- Welcomed customers at store entrance, providing information about products and services to enhance their shopping experience.
- Collaborated with team members to maintain optimal stock levels, enhancing product availability for customers.
Cashier
Krystal's
Jacksonville, Florida
01.2017 - 06.2017
- Processed cash, credit card, and debit card transactions accurately and efficiently.
- Greeted customers and provided prompt, friendly service.
- Verified customer orders for accuracy and completeness.
- Maintained a clean work area at all times.
Education
Diploma -
Robert E. Lee High School
Jacksonville, FL05-2018
Some College (No Degree) - Environmental Biology
Florida State College
Jacksonville, FLSkills
- Mail preparation
- Automated sorting
- Shipping & Receiving
- Data entry
- Computer skills
- Attention to detail
- Organizational skills
- Time management
- Office experience
- Customer service
- Judgment and Decision Making
- Leadership
Timeline
Mail Processing Clerk
United States Post Office
11.2021 - Current
Human Resources Associate
Amazon
09.2019 - 11.2021
Front Desk Receptionist
Planet Fitness
04.2019 - 10.2019
Cashier
Gate Petroleum Company
10.2018 - 03.2019
Warehouse Worker
Samsonite
09.2018 - 04.2019
Mail Sorter
Kessler Creative
08.2018 - 10.2018
Cashier/Customer Service
Bath & Body Works
11.2017 - 01.2018
Cashier
Krystal's
01.2017 - 06.2017
Diploma -
Robert E. Lee High School
Some College (No Degree) - Environmental Biology
Florida State College