Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Bennici

Palm Coast,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Waitress/Restaurant Hostess

Houligans
10.2023 - 04.2024
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for bar and grill restaurant with social relevancy and intentionality.

Customer Service Staff Member

Publix Supermaket
05.2020 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Contributed to increased sales by offering personalized product recommendations based on customer needs.
  • Streamlined processes by creating detailed FAQs and troubleshooting guides for customers to reference.
  • Managed approximately 30 incoming calls per day from customers.

Cashier

Publix Supermarkets Store
05.2020 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained balanced cash drawer, ensuring accurate accounting at every end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Education

High School Diploma -

Somers Senior High School
Lincolndale, NY
05.1991

Skills

  • CRM Software
  • Complaint Handling
  • Customer Focus
  • Assertiveness
  • Product Knowledge
  • Complaint resolution

Timeline

Waitress/Restaurant Hostess

Houligans
10.2023 - 04.2024

Customer Service Staff Member

Publix Supermaket
05.2020 - Current

Cashier

Publix Supermarkets Store
05.2020 - Current

High School Diploma -

Somers Senior High School

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Nicole Bennici