Dedicated customer service representative with over 20 years of experience in diverse environments.
Overview
32
years of professional experience
Work History
Bradley County School District
Teachers Assistant Special Education
09.2024 - 03.2025
Job overview
Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Completed daily reports on attendance and disciplinary performance.
Worked with teacher to optimize learning plans based on student test grades and evaluations.
Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Demonstrated leadership skills in managing projects from concept to completion.
Helped with grading assignments and tests, providing constructive feedback to students based on results.
Oregon Home Care Commerce Board
Enhanced Care Porviders
02.2013 - 01.2025
Job overview
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Assisted patients with personal requirements for housekeeping and grooming assistance.
Assisted patients with self-administered medications.
Arranged transportation and accompanied patients to doctors' offices and errands.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Kept clients engaged in social networks and communities for personal health and growth.
(Self Employed) Ethan And Friends
Daycare Provider, Preschool Teacher
04.2020 - 08.2024
Job overview
Introduced children to educational games and activities to boost learning.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Prepared students for kindergarten by teaching fundamentals of math.
Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Implemented daily routines and activities to stimulate and engage children.
Assisted in potty training and toilet hygiene.
Helped children develop motor skills in preparation for preschool and kindergarten.
Established positive relationships with students and families.
Various School Districts (will List Below)
ESY Teachers Assistant for Summer School
07.2008 - 06.2023
Job overview
Supported classroom activities, tutoring, and reviewing work.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Facilitated activities in small groups to reinforce concepts taught by class teacher.
Assisted with school field trips and special events by collecting permission slips and payments.
Planned and prepared lesson plans that corresponded t.
Lane County Service District.
Teachers Behavioral Assistant
01.2006 - 02.2022
Job overview
Provided in-person, virtual and hybrid instruction based on evolving school service models.
Maintained accurate and confidential records of assigned students.
Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
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Designed and addresses strategic goals by creating appropriate visual schedules, break cards, and visuals of reminders to ask for help, take break when needed, fidgeting objects.
Crafted Behavioral Intervention Plans for individual students, recourses, visuals, schedule's and rewards
Worked with students to promote positive learning and proper social development. and recognizing oneself body and emotions.
Collaborated with teachers and specialists to assess student progress.
Created positive and inclusive classroom environment by helping students develop social skills and relationships.
Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Instructed student activities to implement goals for remediation of deficiencies and drive student success.
Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
Power Station Video Productions
Video Production Assistant
12.1992 - 07.2021
Job overview
Scheduled shoots and set up filming by communicating with talent and crew.
Managed and coordinated post-production video editing, motion graphics design, compositing, and quality assurance reviewing.
Customer Service Sales.
Provided quality control and eliminated downtime to maximize revenue.
Filmed Sesonal School Performances, Talent shows, Fund raisers, Graduations.
Ross Dress For Less
Lead Cashier, Customer Service
03.2014 - 01.2018
Dari Mart
Lead Cashier/ Ast. Supervisor/Bookeeper
04.2004 - 10.2012
Spectrum
Customer Service Agent
06.2011 - 09.2012
Willamette Valley Credit Services
Bill Collector
05.2003 - 04.2004
Symantec
Customer Service Representative
05.2000 - 02.2003
Education
Universal Life Church
Seattle, WA
Certificate from Ordained Minister
11-2021
Oregon State University
Corvallis, OR
Graduate Certificate from Enhanced Certified DHS Caregiver
10-2019
Lane Community College
Eugene, OR
2 Yr Certificate (Changed To) 8 Wk Certification from Medical Office Assistant (changed To) Phlebotomy
05-2002
Lane Community College
GED
03.1997
Skills
Effective Communication
Active Listening
Sales
Customer Service
light book keeping (quick books)
Customer Inquiry Handling
Conflict Resolution
Positive Team Environment
Workload management
Logo Designs
Setting up Entities
State Compliant
Microsoft Office Suite
Relationship building
Business correspondence
Special needs students
Elementary education
Fundraising
Behavioral Support
Middle School Support 16 years Special Education , behavior support
Group and individual instruction
Curriculum implementation
Faculty collaboration
Creative lesson planning
Special education
IEP planning
Student needs assessment
Timeline
Teachers Assistant Special Education
Bradley County School District
09.2024 - 03.2025
Daycare Provider, Preschool Teacher
(Self Employed) Ethan And Friends
04.2020 - 08.2024
Lead Cashier, Customer Service
Ross Dress For Less
03.2014 - 01.2018
Enhanced Care Porviders
Oregon Home Care Commerce Board
02.2013 - 01.2025
Customer Service Agent
Spectrum
06.2011 - 09.2012
ESY Teachers Assistant for Summer School
Various School Districts (will List Below)
07.2008 - 06.2023
Teachers Behavioral Assistant
Lane County Service District.
01.2006 - 02.2022
Lead Cashier/ Ast. Supervisor/Bookeeper
Dari Mart
04.2004 - 10.2012
Bill Collector
Willamette Valley Credit Services
05.2003 - 04.2004
Customer Service Representative
Symantec
05.2000 - 02.2003
Video Production Assistant
Power Station Video Productions
12.1992 - 07.2021
Universal Life Church
Certificate from Ordained Minister
Oregon State University
Graduate Certificate from Enhanced Certified DHS Caregiver
Lane Community College
2 Yr Certificate (Changed To) 8 Wk Certification from Medical Office Assistant (changed To) Phlebotomy
Certificated Substitute Teacher at Bakersfield City School District, Fruitvale School District, Grow Public Schools, Kern County Superintendent of Schools, Rio Bravo-Greeley School District, Lakeside School DistrictCertificated Substitute Teacher at Bakersfield City School District, Fruitvale School District, Grow Public Schools, Kern County Superintendent of Schools, Rio Bravo-Greeley School District, Lakeside School District