Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nicole Bercume

Cleveland,Tennessee
Nicole Bercume

Summary

Dedicated customer service representative with over 20 years of experience in diverse environments.

Overview

32
years of professional experience

Work History

Bradley County School District

Teachers Assistant Special Education
09.2024 - 03.2025

Job overview

  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.

Oregon Home Care Commerce Board

Enhanced Care Porviders
02.2013 - 01.2025

Job overview

  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with self-administered medications.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Kept clients engaged in social networks and communities for personal health and growth.

(Self Employed) Ethan And Friends

Daycare Provider, Preschool Teacher
04.2020 - 08.2024

Job overview

  • Introduced children to educational games and activities to boost learning.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Prepared students for kindergarten by teaching fundamentals of math.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Implemented daily routines and activities to stimulate and engage children.
  • Assisted in potty training and toilet hygiene.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Established positive relationships with students and families.

Various School Districts (will List Below)

ESY Teachers Assistant for Summer School
07.2008 - 06.2023

Job overview

  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Planned and prepared lesson plans that corresponded t.

Lane County Service District.

Teachers Behavioral Assistant
01.2006 - 02.2022

Job overview

  • Provided in-person, virtual and hybrid instruction based on evolving school service models.
  • Maintained accurate and confidential records of assigned students.
  • Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.

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  • Designed and addresses strategic goals by creating appropriate visual schedules, break cards, and visuals of reminders to ask for help, take break when needed, fidgeting objects.
  • Crafted Behavioral Intervention Plans for individual students, recourses, visuals, schedule's and rewards
  • Worked with students to promote positive learning and proper social development. and recognizing oneself body and emotions.
  • Collaborated with teachers and specialists to assess student progress.
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Instructed student activities to implement goals for remediation of deficiencies and drive student success.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.

Power Station Video Productions

Video Production Assistant
12.1992 - 07.2021

Job overview

  • Scheduled shoots and set up filming by communicating with talent and crew.
  • Managed and coordinated post-production video editing, motion graphics design, compositing, and quality assurance reviewing.
  • Customer Service Sales.
  • Provided quality control and eliminated downtime to maximize revenue.
  • Filmed Sesonal School Performances, Talent shows, Fund raisers, Graduations.

Ross Dress For Less

Lead Cashier, Customer Service
03.2014 - 01.2018

Dari Mart

Lead Cashier/ Ast. Supervisor/Bookeeper
04.2004 - 10.2012

Spectrum

Customer Service Agent
06.2011 - 09.2012

Willamette Valley Credit Services

Bill Collector
05.2003 - 04.2004

Symantec

Customer Service Representative
05.2000 - 02.2003

Education

Universal Life Church
Seattle, WA

Certificate from Ordained Minister
11-2021

Oregon State University
Corvallis, OR

Graduate Certificate from Enhanced Certified DHS Caregiver
10-2019

Lane Community College
Eugene, OR

2 Yr Certificate (Changed To) 8 Wk Certification from Medical Office Assistant (changed To) Phlebotomy
05-2002

Lane Community College

GED
03.1997

Skills

  • Effective Communication
  • Active Listening
  • Sales
  • Customer Service
  • light book keeping (quick books)
  • Customer Inquiry Handling
  • Conflict Resolution
  • Positive Team Environment
  • Workload management
  • Logo Designs
  • Setting up Entities
  • State Compliant
  • Microsoft Office Suite
  • Relationship building
  • Business correspondence
  • Special needs students
  • Elementary education
  • Fundraising
  • Behavioral Support
  • Middle School Support 16 years Special Education , behavior support
  • Group and individual instruction
  • Curriculum implementation
  • Faculty collaboration
  • Creative lesson planning
  • Special education
  • IEP planning
  • Student needs assessment

Timeline

Teachers Assistant Special Education

Bradley County School District
09.2024 - 03.2025

Daycare Provider, Preschool Teacher

(Self Employed) Ethan And Friends
04.2020 - 08.2024

Lead Cashier, Customer Service

Ross Dress For Less
03.2014 - 01.2018

Enhanced Care Porviders

Oregon Home Care Commerce Board
02.2013 - 01.2025

Customer Service Agent

Spectrum
06.2011 - 09.2012

ESY Teachers Assistant for Summer School

Various School Districts (will List Below)
07.2008 - 06.2023

Teachers Behavioral Assistant

Lane County Service District.
01.2006 - 02.2022

Lead Cashier/ Ast. Supervisor/Bookeeper

Dari Mart
04.2004 - 10.2012

Bill Collector

Willamette Valley Credit Services
05.2003 - 04.2004

Customer Service Representative

Symantec
05.2000 - 02.2003

Video Production Assistant

Power Station Video Productions
12.1992 - 07.2021

Universal Life Church

Certificate from Ordained Minister

Oregon State University

Graduate Certificate from Enhanced Certified DHS Caregiver

Lane Community College

2 Yr Certificate (Changed To) 8 Wk Certification from Medical Office Assistant (changed To) Phlebotomy

Lane Community College

GED
Nicole Bercume