Nicole Bettis
Minburn,IA
Summary
As human services professional, offers extensive experience in crisis intervention and victim support within realm of domestic violence advocacy. Known for high standard of collaboration and achieving impactful results. Reliable team player who adapts to changing needs, with strong communication and conflict resolution skills.
Overview
15
15
years of professional experience
Work History
Agency Representative
Farm Bureau Financial
Des Moines, IA
05.2023 - 01.2024
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed client needs to recommend appropriate insurance products and services.
- Conducted policy reviews to ensure compliance with industry regulations and company standards.
- Trained and mentored new representatives on best practices for client engagement and service delivery.
Domestic Violence Advocate
Crisis Intervention & Advocacy Center
Adel, IA
12.2008 - 03.2022
- Led legal advocacy efforts for clients facing domestic violence and sexual assault.
- Developed and implemented training programs for staff on legal rights and resources available to victims.
- Provided strategic legal counsel to enhance organizational policies and procedures related to client services.
- Collaborated with law enforcement and legal agencies to ensure client access to resources.
- Maintained case documentation and records in compliance with organizational policies and procedures.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
Education
High School Diploma -
Perry High School
Perry, IA05-2005
Skills
- Victim advocacy
- Mental health awareness
- Human trafficking awareness
- Sexual assault response
- Data collection
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
Licenses
Licensed Insurance Agent - Life, Health, Property & Casualty (P&C)
State of Iowa
Timeline
Agency Representative
Farm Bureau Financial
05.2023 - 01.2024
Domestic Violence Advocate
Crisis Intervention & Advocacy Center
12.2008 - 03.2022
High School Diploma -
Perry High School