Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Bijos

Arlington Heights,IL

Summary

Dynamic, detail-oriented, and professional with extensive customer service expertise. I adapt well to multitasking and managing high-pressure situations, enhancing customer satisfaction, and promoting services. My strong interpersonal skills and effective time management led to successful upselling and a welcoming environment for customers.

Overview

3
3
years of professional experience

Work History

Host/Crew Member

Pet Suites
03.2023 - 03.2025
  • Handled high-pressure situations with composure, effectively managing a line of customers by myself during busy shifts.
  • Answered customer questions about hours, pricing, vaccinations, what our routine for taking care of the dogs looks like, etc
  • Booked reservations by phone, answered customer questions, and informed of accurate wait times.
  • Customer satisfaction by immediately greeting and checking out guests upon arrival as well as advising them what may be best for next time
  • Provided great customer service by attentively listening to guest needs for their pets and promptly addressing any concerns or issues, wether that was through the phone or in person.
  • Gave walk-through tours to whomever walked in and asked for one with details about our care, pricing, room sizes, and playtimes.
  • Prepared and set up the space through opening and closing duties to ensure everything would go smoothly the day or night of.
  • Handled high stress situations very well consisting of taking care of hurt people or dogs, taking care of customers being upset at management, coaching new team members while in the middle of rushes, and being the only host working up front with a line of people waiting out the door
  • Marketed and sold monthly memberships to customers, package credits, and encouraged to take advantage of our services such as training and grooming.
  • Handled dogs and cats of all breeds, ages, behaviors, and sizes; senior dogs, injured dogs, dogs having a medical emergency, aggressive dogs, rescue dogs, 10 lb dogs up to 150lb dogs.

Crew Member

Tropical Smoothie Cafe
03.2022 - 04.2022
  • Worked front counter, answered the phone, took orders, prepared meals, and collected payments.
  • Stocked and counted inventory, practiced food and kitchen safety.
  • Worked well with teammates and the management team to create teamwork and cooperation Greeted
  • Practiced customer service by greeting customers with a smile and happily answering the phone

Line Cook/Front Cashier

Marco’s Pizza
10.2021 - 04.2022
  • Prepared multiple orders simultaneously during peak periods such as the Super Bowl, with high accuracy rate, maximizing customer satisfaction.
  • Worked with team members to maintain a clean and safe working environment, abiding to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during closing to maximize productivity.
  • Adapted quickly to new recipes, strategies, and techniques, demonstrating eagerness to learn from colleagues.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Boosted employee morale with positive attitude and showed willingness to assist others when needed.
  • Followed restaurant stock management while monitoring product freshness and rotating out any old products.

Education

High School Diploma -

John Hersey High School
Arlington Heights, IL
12.2024

Skills

  • Foreign language skills
  • Customer service expertise
  • Teamwork / collaboration
  • Multitasking proficiency
  • Customer engagement
  • Task prioritization
  • Order accuracy
  • Sales strategies
  • Effective time management
  • Adaptable to change
  • Detail-oriented
  • Telephone reception
  • Up-selling techniques
  • Workflow optimization
  • Strong interpersonal skills
  • Charismatic personality- easy to work with
  • Greeting guests

Languages

English
Native or Bilingual
Polish
Native or Bilingual
Spanish
Elementary

Timeline

Host/Crew Member

Pet Suites
03.2023 - 03.2025

Crew Member

Tropical Smoothie Cafe
03.2022 - 04.2022

Line Cook/Front Cashier

Marco’s Pizza
10.2021 - 04.2022

High School Diploma -

John Hersey High School

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Nicole Bijos