Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Volkan

Tampa,FL

Summary

Dynamic professional with a proven track record at Il Giglio, excelling in customer service and employee training. Skilled in conflict resolution and data collection, I successfully developed training programs that enhanced guest satisfaction and streamlined operations. Passionate about fostering positive environments and engaging with diverse clientele to ensure memorable experiences.

Overview

1
1
year of professional experience

Work History

Host and Host Trainer

Il Giglio
Manhattan, New York
06.2025 - 08.2025
  • Participated in hiring interviews for new host positions in order to select qualified candidates.
  • Handled guest inquiries and complaints with professionalism.
  • Took reservations over phone and in person.
  • Provided excellent customer service by anticipating customer needs.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.

SYEP Employee

Hanic
Queens, New York
06.2024 - 08.2024
  • Assisted in organizing daily activities for youth participants in summer programs.
  • Collaborated with staff to ensure a safe and positive environment for participants.
  • Supervised a group of 10-15 youth participants throughout the day.
  • Collected data from surveys administered to parents and guardians regarding their child's experience in the program.
  • Organized and facilitated recreational activities for students.
  • Participated in weekly staff meetings to discuss progress of program initiatives.

Education

High School Diploma -

Academy Of American Studies
Long Island City, NY
06-2025

Associate of Science - Paralegal Studies

Hillsborough Community College
Tampa, FL
05-2027

Skills

  • Customer service
  • Employee training
  • Conflict resolution
  • Data collection
  • Communication skills
  • Time management
  • Foreign language skills
  • Customer engagement

Timeline

Host and Host Trainer

Il Giglio
06.2025 - 08.2025

SYEP Employee

Hanic
06.2024 - 08.2024

High School Diploma -

Academy Of American Studies

Associate of Science - Paralegal Studies

Hillsborough Community College

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