Nicole Birkett
Waukee
Summary
Accomplished professional fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Territory Manager
Abbott
Des Moines
10.2020 - Current
- Managed territory sales strategies to optimize customer engagement.
- Developed strong relationships with healthcare providers to promote product benefits.
- Trained and supported customers on product knowledge and procedure technique.
- Collaborated with cross-functional teams to ensure seamless product launches.
- Worked closely with existing accounts to grow market share.
- Developed and implemented strategies to increase sales in assigned territory.
- Established relationships with key customers in the area.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Ensured compliance with company policies regarding pricing, warranties, and returns.
- Created year over year growth in established territory.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Planned travel schedule within assigned territory on a regular basis.
- Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
Associate Territory Manager
Abbott CardioMEMS
Des Moines
03.2020 - 10.2020
- Managed territory sales operations.
- Collaborated with healthcare professionals to provide product education and support.
- Developed strategic relationships with key accounts to enhance customer satisfaction.
- Coordinated product demonstrations and training sessions for clinical staff.
Director Interventional/Structural Heart Services
MercyOne Des Moines Iowa Heart Center
Des Moines
01.2019 - 03.2020
- Responsible for leadership of the structural heart and interventional team. This team consisted of eight staff members in nine physicians.
- Collaboration with other directors and managers, as well as physicians across the organization to complete projects, look at process improvement, and implement new workflows.
- Management of provider, templates and schedules.
- Coordinate lead meetings while working with the physicians and staff member members on the agenda.
- Responsible for obtaining the five key result areas of customer satisfaction, team engagement, quality, financial performance, and ambulatory growth.
- Truck responsible to settle maintain the department budget.
- Proficient in NextGen, Practice Manager, Cerner, and Excel.
- Managed budget allocations for departmental resources and operational needs.
- Coordinated with stakeholders to ensure compliance with healthcare regulations and standards.
- Facilitated communication between departments to streamline patient flow and services.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
Director of Clinical Operations
MercyOne Iowa Heart Center
West Des Moines
01.2015 - 05.2019
- Responsible for the leadership of five locations and over 100 staff members. Locations included, West Des Moines, Des Moines, Ankeny, Newton, and Indianola, Iowa.
- Managed cross-functional teams to improve workflow and service delivery.
- Collaborated with stakeholders to establish best practices in clinical operations.
- Managed provider templates and schedules.
- Coordinated and lead staff meetings.
- Responsible for obtaining five key result, areas of customer satisfaction, team engagement, quality, financial performance, and ambulatory growth.
- Directly responsible to set and maintain the department budgets.
Clinic Manager
Iowa Heart Center
Des Moines
02.2013 - 02.2015
- Oversaw daily clinic operations and ensured efficient patient flow.
- Directly responsible to set and maintain the department budget.
- Managed staff schedules and coordinated team assignments effectively.
- Implemented patient care protocols and maintained compliance with health regulations.
Outpatient RN Team Lead
Iowa Heart Center
DesMoines
02.2012 - 02.2013
- Management of provider templates.
- Managed scheduling and staffing to meet patient needs effectively.
Circulating Nurse Ambulatory Surgery Center
Iowa Ortho
Des Moines
02.2011 - 02.2012
- Assisted surgical teams during orthopedic procedures and maintained sterile environments.
- Monitored patient vitals and communicated changes to the surgical team promptly.
- Prepared and organized surgical instruments and supplies for efficient workflow.
Cardiovascular Hospital Rounding Nurse
Iowa Heart Center
Des Moines
12.2003 - 02.2012
- Primary cardiovascular surgery rounding nurse.
- Cross covered between triage and telemetry floor rounding.
- Assisted with patient admissions, daily notes, discharge process while working along side of the physicians.
- Completed education with patients and their families about upcoming surgical procedures, testing, and discharge information.
- Was in PRN role from 2011-2012 while working at Iowa Ortho full time.
Critical Care Nurse
Trinity Regional Medical Center
Fort Dodge
06.1998 - 12.2003
- Performed as charge nurse for 18 bed unit.
- ACLS and BLS certification.
- PICC nurse.
- CVVHD training completed in California, helped implement protocols in the critical care unit for a patient on CVVHD.
Education
Hybrid Botulinum Toxin And Dermal Filler Training -
Aesthetic Medical Education Training
11.2025 - 11.2025
Bachelor of Science - Nursing
Mercy College of Health Sciences
Des Moines, IA 08.2014 - 05.2016
Associate Degree - Nursing
Iowa Central Community College
Fort Dodge, IA 08.1997 - 06.1998
Licensed Practical Nursing Degree -
Iowa Central Community College
Fort Dodge, IA 08.1996 - 07.1997
Skills
- Team collaboration
- Sales strategy development
- Market research
- Contract negotiation
- Business development and planning
- Multitasking and organization
- Account growth
- Customer relationship management
- Product demonstrations
References
Available Upon Request
Degree
BSN, RN
Activities
- MercyOne Medical Center Des Moines, Affinity Member for MercyOne Acute Care Consumer Experience, Cultural Facilitator and Coach
- West Des Moines Leadership Academy
- West Des Moines Chamber of Commerce, West Des Moines, IA
- Mercy College of Health Sciences, President’s list for four semesters, Dean’s list for one semester, Presented with the 2016 BSN Clinical Award, Graduated with Honors Summa Cum Laude, Member of the Alpha Beta Kappa National Honor Society
Timeline
Hybrid Botulinum Toxin And Dermal Filler Training -
Aesthetic Medical Education Training
11.2025 - 11.2025
Territory Manager
Abbott
10.2020 - Current
Associate Territory Manager
Abbott CardioMEMS
03.2020 - 10.2020
Director Interventional/Structural Heart Services
MercyOne Des Moines Iowa Heart Center
01.2019 - 03.2020
Director of Clinical Operations
MercyOne Iowa Heart Center
01.2015 - 05.2019
Bachelor of Science - Nursing
Mercy College of Health Sciences
08.2014 - 05.2016
Clinic Manager
Iowa Heart Center
02.2013 - 02.2015
Outpatient RN Team Lead
Iowa Heart Center
02.2012 - 02.2013
Circulating Nurse Ambulatory Surgery Center
Iowa Ortho
02.2011 - 02.2012
Cardiovascular Hospital Rounding Nurse
Iowa Heart Center
12.2003 - 02.2012
Critical Care Nurse
Trinity Regional Medical Center
06.1998 - 12.2003
Associate Degree - Nursing
Iowa Central Community College
08.1997 - 06.1998
Licensed Practical Nursing Degree -
Iowa Central Community College
08.1996 - 07.1997