Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Bius

Hooks

Summary

Motivated and detail-oriented banking professional with a Bachelor's degree in Accounting and over 3 years of experience in customer-facing financial roles. Proven ability to manage high-volume transactions, open new accounts, and represent institutions in community outreach. Cross-trained in teller, ITM, and member service roles, contributing to award-winning branch performance. Ready to leverage strong financial acumen and leadership potential to grow into a higher-level role with a dynamic financial institution.

Overview

3
3
years of professional experience

Work History

Teller

Red River Credit Union
12.2023 - Current
  • Balanced cash drawers and ITMs daily, identifying discrepancies and taking corrective actions as needed to provide accurate data regarding cash flow.
  • Cross-trained as an Express Teller (ITM operations) and Member Service Representative (opening new accounts, CDS, and other financial products)
  • Played a key role in a company-wide core conversion, quickly mastering the new system and serving as a go-to resource for colleagues
  • Selected to travel to multiple branches to support system training and reinforce adoption ahead of go-live
  • Represented the credit union at community events, including local festivals and high school games, strengthening community relationships and brand presence
  • Contributed to outreach efforts that helped the branch achieve recognition for the most new accounts opened in the region
  • Responsible for balancing and closing out branch GLs daily
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Sales Associate

Dollar General
06.2022 - 12.2023
  • Handled customer purchases and maintained front-end operations while completing degree
  • Built rapport with clients by providing quality customer service and problem solving
  • Adjusted to new roles quickly and effectively
  • Exceeded all expectations, quickly becoming an asset to the team

Education

Bachelor of Business Administration - Accounting

Southern Arkansas University
Magnolia, Arkansas
04.2023

Skills

  • Microsoft Excel (Pivot Tables, VLOOKUP), Quickbooks, ITM operations systems
  • Cash Handling, Account Reconciliation
  • Promoting and Opening Accounts and CDs
  • Customer Service, Community Engagement, Public Speaking
  • Attention to Detail, Adaptability, Confidentiality Compliance
  • Team Collaboration
  • Transaction Acuracy

Timeline

Teller

Red River Credit Union
12.2023 - Current

Sales Associate

Dollar General
06.2022 - 12.2023

Bachelor of Business Administration - Accounting

Southern Arkansas University

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