Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Interests
Timeline
OfficeManager

Nicole Blackbourn

Change Management Specialist
Houston,TX

Summary

Enthusiastic Change Management Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Proficient in of healthcare department structures, including patient support, problem solving, and leadership with training in Change Management and Six Sigma. Motivated to learn, grow and excel in the Healthcare and Business Fields.

Overview

1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience

Work History

Family Service Specialist

Texas Children's Hospital
Houston, TX
8/13/18 - Current
  • Conducted intake interviews to understand referred family's needs and discover issues that affect overall satisfaction. Built plans to establish goals and track progress for each referred family.
  • Boosted team productivity and efficiency by creating and maintaining multiple patient tracking systems
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.

Private Nanny

Tabitha Rice
Houston, TX
08.2016 - Current
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Built positive and nurturing environments to support child social and emotional growth.

Director of Operations and Lead Instructor

The Little Gym Of Houston Bellaire/Surgarland
Houston, TX
02.2012 - 08.2018
  • Reviewed class and student records to look for areas in need of improvement and implement plans of action.
  • Motivated junior teachers to provide exceptional learning environments.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Constructing and implementing motor development classes for students ranging in age from 4 months to 12 years.

Education

MBA - Health Care Management

Colorado Technical University
Colorado Springs, CO
04.2019 - 05.2021

Bachelor of Science - Psychology

University Of Houston
Houston, TX
05.2016 - 05.2018

Skills

Flexible & Adaptable

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Certified Change Management Specialist

Quote

Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James

Interests

Reading

Working Out

Dog Parks

Timeline

Certified Change Management Specialist

01-2021

MBA - Health Care Management

Colorado Technical University
04.2019 - 05.2021

Private Nanny

Tabitha Rice
08.2016 - Current

Bachelor of Science - Psychology

University Of Houston
05.2016 - 05.2018

Director of Operations and Lead Instructor

The Little Gym Of Houston Bellaire/Surgarland
02.2012 - 08.2018

Family Service Specialist

Texas Children's Hospital
8/13/18 - Current

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Nicole BlackbournChange Management Specialist