Agustina Rains
Las Vegas,NV
Summary
Organized individual with a background promoting safety. A confident worker with the ability to multitask and communicate effectively with clients. Careful individual with crisis management experience. Deep knowledge of security regulations honed in busy environments.
Overview
12
12
years of professional experience
Work History
Family Service Specialist
State Of Nevada Department Of Welfare
Las Vegas, NV
04.2018 - Current
- Conducted intake interviews and completed need assessments to understand client needs and discover issues that affect benefits.
- Maintained confidential records and documentation in multiple databases.
- Three years of progressive work experience.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Researched legal, financial and other records to obtain data needed to secure and enforce cases.
Veterinary Assistant
Banfield Animal Hospital
Las Vegas, NV
07.2014 - 04.2018
- Reviewed pet health history, examined animals, conducted tests and prescribed treatments for diagnosed conditions.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Targeted new customers to grow geographic reach and increase revenue
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructed surgical fields and passing instruments.
- Handled over 50 calls per day while simultaneously checking in and out pet parents in facility.
Field Inspector
Sky Security
Burbank, CA
01.2012 - 01.2013
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Managed 5 locations with over 150 employees .
Security Guard
American Guard
Las Vegas, NV
01.2011 - 01.2012
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw entry and exit of up to 75 employees and visitors daily.
- Checked and verified photo identification prior to granting facility access
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Customer Service Representative
Pizza Hut
Las Vegas, NV
01.2008 - 12.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Improved overall efficiency by anticipating needs and providing outstanding support
Education
Associate of Arts - Criminal Justice
Kaplan College - Phoenix
Phoenix, AZ01.2013
Skills
- File management
- Flexible & Adaptable
- Computer proficiency
- Responsible
- Online Databases
- Legal Terminology
Accomplishments
- Supervised team of over 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
Timeline
Family Service Specialist
State Of Nevada Department Of Welfare
04.2018 - Current
Veterinary Assistant
Banfield Animal Hospital
07.2014 - 04.2018
Field Inspector
Sky Security
01.2012 - 01.2013
Security Guard
American Guard
01.2011 - 01.2012
Customer Service Representative
Pizza Hut
01.2008 - 12.2009
Associate of Arts - Criminal Justice
Kaplan College - Phoenix