Shiloh Long
Reno,NV
Summary
I am a resourceful Service Specialist known for high productivity and efficient task completion. I possess specialized skills in customer relationship management, problem-solving, and technical support. I excel in communication, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments. I tackle every problem with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
Work History
Family Service Specialist
State of NV, Division of Health & Human Services
Reno, Nevada
10.2023 - 09.2025
- Assessed customer needs, delivering tailored resources and referrals to enhance support.
- Facilitated access to welfare and supportive services, ensuring customers received necessary assistance.
- Researched and verified information provided by customers by accessing State & Federal Vital Statistics, contacting landlords, employers, and personal creditors to confirm citizenship, residency, household composition, current and previous earnings, and projected household expenses.
- Recorded customer interactions and requests accurately to maintain comprehensive service documentation.
Accounts Payable Clerk
Nugget Casino
Sparks, Nevada
02.2017 - 11.2019
- Processed vendor invoices accurately to ensure timely payments.
- Reconciled accounts payable transactions, resolving discrepancies to maintain financial accuracy.
- Managed expense reports, ensuring compliance with company policies and facilitating smooth expense processing.
- Assisted in payroll as needed.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Case management
- Document verification
- Resource referrals
- Microsoft Word
- Report writing
- Multitasking
References:
- Chris Lopez
Former Lead, State of NV
(775) 622-7385
- Carli Fripp
Former Supervisor, State of NV
(925) 350-3731
- Jennifer Hyatt
Former Supervisor, State of NV
(775) 737-8666
Timeline
Family Service Specialist
State of NV, Division of Health & Human Services
10.2023 - 09.2025
Accounts Payable Clerk
Nugget Casino
02.2017 - 11.2019
Penn Foster Career School