Shampa Sydney
Newark
Summary
Family Service Specialist with experience in case management, trauma-informed care, and community-based support. Demonstrated ability to conduct safety and risk assessments, develop tailored family service plans, and coordinate services with schools, healthcare providers, and community organizations. Strong documentation skills and a collaborative approach to improving outcomes for children and families.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Service Specialist
State of New Jersey Division of Children & Family
Millburn
06.2025 - Current
- Conduct safety and risk assessments in response to reports of child abuse or neglect.
- Develop and monitor family service plans to support reunification or permanency.
- Provide case management and coordinate services such as counseling, treatment, and parenting support.
- Collaborate with schools, law enforcement, medical professionals, and community partners.
- Prepare court reports and provide testimony to support child welfare decisions.
- Maintain detailed documentation and ensure compliance with agency policies and timelines.
Studen Coordinator
Rutgers University-Newark
Newark
09.2023 - 06.2025
- Assisting with student marketing and recruitment campaign(s) (i.e. Global Initiatives & Experiential Learning website, My RUN)
- Attend university recruitment and student outreach events (orientation,
welcome back week etc.) - Assist with preparing for pre-departure programs (i.e. leadership retreat, class discussions, trainings and travel paperwork)
- Assist with budgetary assignments and quarterly budget reviews as assigned by the Senior Program Coordinator.
- Assist with office upkeep including timekeeping, inventory, and scheduling Clerical duties as assigned.
Operations Manager
Appathon LLC
Edison
03.2021 - 09.2023
- Manage day-to-day operations, ensuring efficient and effective functioning of the organization.
- Develop and implement operational strategies to achieve organizational goals.
- Oversee and manage day-to-day operations of the Amazon delivery logistics team.
- Monitor key performance indicators to optimize delivery performance and meet customer expectations.
- Collaborate with other departments, such as transportation, customer service, and warehouse, to ensure smooth operations.
- Conduct regular performance evaluations and provide feedback to team members.
- Ensure compliance with safety regulations and company policies.
Phlebotomist
St. Joseph Mercy Hospital
Georgetown
05.2016 - 10.2018
- Collected blood samples from patients efficiently and accurately.
- Assisted in patient preparation, ensuring comfort and understanding of procedures.
- Processed laboratory requisitions and labeled samples according to hospital protocols.
- Documented patient information and sample details in electronic health records.
- Adhered to safety standards and infection control practices throughout procedures.
- Educated patients on post-draw care and answered questions regarding procedures.
Education
Master of Science - Social Work
Columbia University
New York, NY05-2026
Bachelor of Arts - Social Work
Rutgers University
Newark, NJ05-2025
Associate of Science - Social Sciences
Essex County College
Newark, NJ06-2023
Skills
- Case management
- Community collaboration
- Data documentation
- Team leadership
- Confidentiality practices
- Professional ethics
- Analytical skills
- Problem-solving abilities
- Time management
- Organizational skills
- Adaptability
Affiliations
Global Experiential Learning Program – India & Nepal
Global Initiatives and Experiential Learning, Rutgers Newark
New Delhi, Delhi, India & Nepal & Khatmandu, Nepal | December, 2023
- Traveled to India and Nepal as part of a 3-credit course on social change.
- Met with NGOs working on gender equity, sustainable energy, and community development.
- Engage with nonprofit leaders, local organizers, and residents.
- Learned how organizations create programs based on community needs.
- Gained international experience and a deeper understanding of nonprofit work.
Social Ethics of Business in Southeast Asia
Rutgers Business School-Newark | Singapore & Ho Chi Minh City, Vietnam | January, 2025
- Participated in a three-credit international course exploring the social ethics of business in Southeast Asia.
- Traveled to Singapore and Vietnam to engage with local and multinational organizations on corporate responsibility, ethical leadership, and regional development.
- Met with and learned from professionals at AmCham, US-ASEAN Business Council, Google, KPMG, the American Center, Nestlé (Sustainability Panel), Saigon Newport Corporation, Vietnam Investment Group, and Yes4All.
- Gained cross-cultural insight into the role of business in shaping ethical practices and community outcomes across global markets.
Certification
- Phlebotomy
- Electrocardiogram
References
References available upon request.
Timeline
Family Service Specialist
State of New Jersey Division of Children & Family
06.2025 - Current
Studen Coordinator
Rutgers University-Newark
09.2023 - 06.2025
Operations Manager
Appathon LLC
03.2021 - 09.2023
Phlebotomist
St. Joseph Mercy Hospital
05.2016 - 10.2018
Master of Science - Social Work
Columbia University
Bachelor of Arts - Social Work
Rutgers University
Associate of Science - Social Sciences
Essex County College