Nicole Blackman
San Diego,CA
Summary
Operations and Customer Relations leader with 15+ years of experience optimizing supply chain, logistics, and client relationships. Known for improving efficiency, accelerating fulfillment, and managing high-value inventory in regulated environments.
Customer service professional with strong background in leadership and problem-solving. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Valued for reliability, effective communication, and results-driven approach. Proven ability to improve customer satisfaction and enhance operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager, Customer Relations & Operations
Nielsen Biosciences
San Diego, CA
2013 - 2025
- Managed inventory valued at $1M+ while maintaining high accuracy and on-time delivery.
- Supported high-volume operations with six-figure monthly inventory throughput.
- Implemented and maintained FDA compliance management systems to support operational integrity.
- Monitored and enforced drug supply chain regulations (DSCSA) to ensure operational integrity.
- Resolved customer complaints quickly, strengthening customer retention and satisfaction.
- Managed multiple CRM systems to enhance customer relationship management.
- Facilitated vendor negotiations and streamlined processes to achieve significant cost reductions.
- Ensured compliance with industry regulations to uphold quality standards across supply chain activities.
- Reduced order fulfillment time by streamlining picking, packing, and shipping procedures within the warehouse.
- Distribution & order fulfillment for regulated products; maintained full product traceability using RFXCEL/TraceLink and ensured 100% compliance with company and regulatory requirements.
- Served as primary liaison to wholesalers, provider offices, and pharmacies; resolved complex inquiries and escalations with a customer-first approach.
- Developed and implemented standardized processes in customer relations and warehouse operations to minimize defects and improve efficiency.
- Trained and supported new hires (onsite & remote) on systems, SOPs, and service standards; contributed to a positive, accountable team culture.
- Managed purchasing for labs, manufacturing, and office supplies to keep operations running smoothly.
- Oversaw the onboarding process for new customers, ensuring seamless setup, timely communication, and alignment with operational and compliance requirements.
Co-Founder
Vivace Marketing Agency
San Diego, CA
2011 - 2013
- Established and directed a startup marketing agency focused on delivering promotional services for brands.
- Engaged with a variety of brands to enhance visibility and promote events in the beverage, restaurant, nightlife, charity, and sports industries.
- Recruited, managed, and trained promotional staff.
- Formulated innovative marketing strategies to enhance client visibility and engagement.
- Engaged with local businesses and event organizers to forge partnerships that drive mutual benefits and event success.
- Managed daily operational activities to ensure efficiency and productivity.
- Collaborated with brands to customize messaging, creative strategies, and event executions.
- Established partnerships with local businesses to expand reach and increase promotional impact.
- Increased customer engagement through innovative in-store events and targeted marketing initiatives.
Customer Relations & Shipping Supervisor
AllerMed Laboratories
San Diego, CA
01.2004 - 01.2013
- Managed CRM systems to improve customer response and service quality.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Provided product knowledge and support to enhance customer satisfaction consistently.
- Processed orders, returns, and exchanges accurately in a timely manner.
- Documented customer interactions in CRM system to ensure comprehensive tracking of issues.
- Cultivated and sustained robust client relationships to enhance loyalty and retention.
- Enhanced customer satisfaction through effective communication and problem resolution.
- Oversaw order processing and ensured timely fulfillment of customer requests.
Education
Bachelor of Arts - Communications
San Diego State University
San DiegoSkills
- Relationship Management
- Process Improvement
- Team Leadership
- Verbal and Written Communication
- Decision-Making
- Time Management
- Complex Problem-Solving
- Supplier Relationship Management
- Logistics Management
Certification
- CA Designated Representative License
- OSHA Certification
Timeline
Customer Relations & Shipping Supervisor
AllerMed Laboratories
01.2004 - 01.2013
Manager, Customer Relations & Operations
Nielsen Biosciences
2013 - 2025
Co-Founder
Vivace Marketing Agency
2011 - 2013
Bachelor of Arts - Communications
San Diego State University