Organized, detailed-oriented with 6+ years in a healthcare environment with a track record of delivering high quality work, striving to achieve the best customer experience.
Answer phones, schedule medical appointments, register, verify, collect demographic and insurance information, transfer calls as appropriate, place messages in the patients' medical chart and send to the support staff at the clinic.
Answer phones, schedule medical appointments, register, verify and collect demographic and insurance information, transferred calls as appropriate, place patient encounters in patients' medical chart, i.e. prescription refill requests, questions for the provider, responses back to the clinic, request from patient for immediate appointment, requests for home care orders.
Answer patient calls, schedule appointments, schedule initial assessment appointments, do reminder calls, check provider waitlists, set up HARS, schedule pathway appointments, check in patients, collect co-pays and collect insurance information.
Serve customers with prescription medication, over the counter meds, direct them to the Pharmacist as necessary, and reconcile the register at the end of the day.