Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

NICOLE BLADINE

Minneapolis,MN

Summary

Organized, detailed-oriented with 6+ years in a healthcare environment with a track record of delivering high quality work, striving to achieve the best customer experience.

Overview

15
15
years of professional experience

Work History

Service Center Representative

Park Nicollet
10.2021 - 08.2022

Answer phones, schedule medical appointments, register, verify, collect demographic and insurance information, transfer calls as appropriate, place messages in the patients' medical chart and send to the support staff at the clinic.

Patient Service Representative

HealthEast
09.2015 - 06.2016

Answer phones, schedule medical appointments, register, verify and collect demographic and insurance information, transferred calls as appropriate, place patient encounters in patients' medical chart, i.e. prescription refill requests, questions for the provider, responses back to the clinic, request from patient for immediate appointment, requests for home care orders.

Medical Receptionist II

Park Nicollet Melrose Institute
01.2011 - 11.2013

Answer patient calls, schedule appointments, schedule initial assessment appointments, do reminder calls, check provider waitlists, set up HARS, schedule pathway appointments, check in patients, collect co-pays and collect insurance information.

Pharmacy Clerk

Park Nicollet Carlson Pharmacy
04.2007 - 01.2011

Serve customers with prescription medication, over the counter meds, direct them to the Pharmacist as necessary, and reconcile the register at the end of the day.

Education

Nursing

Hennepin Technical College
Brooklyn Park, MN

Skills

  • Knowledgeable in proper protocol when dealing with the public
  • Skilled in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Experience with EPIC (medical record and scheduling system)
  • Keyboarding ability at 40 words per minute
  • Educated in HIPAA (Health Insurance Portability Accountability Act)
  • Competent at handling multiple phone lines
  • Superb organizational skills while able to prioritize work duties

Awards

  • HealthEast 100% quality check star award monthly October 2015 through May 2016

Timeline

Service Center Representative

Park Nicollet
10.2021 - 08.2022

Patient Service Representative

HealthEast
09.2015 - 06.2016

Medical Receptionist II

Park Nicollet Melrose Institute
01.2011 - 11.2013

Pharmacy Clerk

Park Nicollet Carlson Pharmacy
04.2007 - 01.2011

Nursing

Hennepin Technical College
NICOLE BLADINE