Nicole Boruff
DeMotte,IN
Summary
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, ICD-10, electronic health records, and patient care coordination.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Utilizes excellent communication skills with team members. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience. Maintaining high standards of cleanliness and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Crown Point Surgical Suites
Crown Point, IN
07.2024 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out and collected payments.
- Updated daily operating room calendars with accurate appointment schedules.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Arranged pre-operative and post-operative appointments for surgical patients.
Legal Assistant
Theodoros & Rooth
Merrillville, IN
01.2018 - 07.2024
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
Server
Three Monkey's Pub
Crown Point, IN
04.2018 - 05.2024
- Delivered exceptional dining experiences by providing attentive service and personalized recommendations to guests.
- Coordinated with kitchen staff to ensure timely food preparation and delivery, maintaining high service standards.
- Upsold menu items and promotions, increasing overall guest engagement and satisfaction during meal service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Medical Assistant/Receptionist
FPN
Valparaiso, IN
09.2010 - 05.2015
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
Associate of Science - Health Administration
Ivy Tech
Valparaiso, IN06-2010
High School Diploma -
Morton Senior High
Hammond, IN06-2007
Skills
- Medical terminology
- Teamwork and collaboration
- Time management
- Excellent communication
- Organizational skills
- Attention to detail
- Legal writing
- Legal document preparation
- Point of sale (POS) system operations
- Scheduling/Planning
- Trial preparation assistance
- Strong work ethic
- Exceptional customer service
Certification
CPR Certified
Timeline
Surgery Scheduler
Crown Point Surgical Suites
07.2024 - Current
Server
Three Monkey's Pub
04.2018 - 05.2024
Legal Assistant
Theodoros & Rooth
01.2018 - 07.2024
Medical Assistant/Receptionist
FPN
09.2010 - 05.2015
High School Diploma -
Morton Senior High
Associate of Science - Health Administration
Ivy Tech