Nicole Boyking
Tampa,FL
Summary
Results-driven Assistant General Manager with expertise in inventory oversight, cash handling, and team collaboration. Proven record of training staff and resolving customer issues to maintain high service standards and operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Auditor
La Quinta
Deerfield Beach, Florida
03.2023 - 10.2025
- Managed nightly front desk operations at leading hotel chain, ensuring seamless guest experiences.
- Processed guest check-ins and check-outs with high efficiency to optimize workflow.
- Reconciled daily financial transactions and reports, maintaining accuracy in records.
- Monitored security protocols overnight to guarantee guest safety and comfort.
- Resolved customer issues promptly while upholding professionalism and service standards.
- Audited discrepancies by reconciling cash drops and credit card transactions accurately.
Assistant General Manager
Taco Bell
Coral Springs, Florida
11.2022 - 10.2025
- Trained new team members on operational standards and customer service protocols.
- Managed inventory to enhance product availability while minimizing waste.
- Ensured accuracy and security in cash handling processes during transactions.
- Enforced health and safety regulations within restaurant operations.
- Facilitated team meetings to address operational challenges and improve communication.
Assistant General Manager
Firehouse Subs
Dania Beach, Florida
05.2020 - 08.2022
- Trained new team members on operational standards and customer service excellence.
- Managed inventory levels to ensure product availability and reduce waste.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Motivated team members to collaborate effectively in achieving targets.
- Conducted interviews during recruitment to select suitable candidates.
- Accurately managed cash intake and prepared daily bank deposits.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Sales Associate
Cricket Wireless
Fort Lauderdale, Florida
05.2020 - 03.2022
- Engaged customers to assess mobile needs and preferences, enhancing overall satisfaction.
- Demonstrated products and services to improve customer understanding of offerings.
- Provided exceptional customer service through friendly greetings and attentive support.
- Executed cashier duties, including payment processing, receipt issuance, and change management.
- Resolved customer complaints professionally to maintain positive relationships.
- Answered incoming calls to deliver information about store offerings and services.
- Collaborated with sales team members to achieve collective targets.
- Assisted customers with product selection, sizing, and styling advice.
Crew Member Cook
BurgerFi
Pembroke Pines, Florida
05.2017 - 05.2019
- Prepared high-quality meals according to BurgerFi's standardized recipes and guidelines.
- Operated kitchen equipment efficiently, ensuring timely food preparation.
- Maintained cleanliness and organization of kitchen and food prep areas daily.
- Collaborated with team members to enhance kitchen operations during peak hours.
- Adhered to food safety regulations, ensuring a safe dining environment for customers.
- Monitored inventory levels and assisted in restocking supplies when necessary.
Education
Bachelor Of Science (BS) - Nursing
Florida State University
Tallahassee, FL08-2010
Diploma - General Studies
American Heritage Academy
Plantation, FL08-2006
Skills
- Financial reconciliation
- Cash management
- Inventory oversight
- Customer service excellence
- Security compliance
- Team collaboration
Certification
safeserv
Timeline
Night Auditor
La Quinta
03.2023 - 10.2025
Assistant General Manager
Taco Bell
11.2022 - 10.2025
Assistant General Manager
Firehouse Subs
05.2020 - 08.2022
Sales Associate
Cricket Wireless
05.2020 - 03.2022
Crew Member Cook
BurgerFi
05.2017 - 05.2019
Bachelor Of Science (BS) - Nursing
Florida State University
Diploma - General Studies
American Heritage Academy