Nicole Brands
Milford,Pa
Summary
- I have worked in the Telecommunications and food and beverage industry for over 15 years but my passion and life experience has brought me to the substance abuse field. I am new to this field and eager to learn new things that will assist me in helping people the best I can on their recovery journey. I am an Organized and dependable candidate who manages multiple priorities with a positive attitude and a Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Frontier Communications
08.2009 - Current
- Handle high balances accounts
- Handled fraudulent accounts
- Performed tasks with equifax credit reporting system
- Calm Irate customers
- Performed functions with outside collection agencies
- Computer data entry.
Server
Buffalo Wild Wings
01.2018 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/waitress
Holiday Inn
05.2011 - 01.2017
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Some College (No Degree) - C.A.S.A.C. T
Niagara County Community College
Sanborn, NYHigh School Diploma -
Pine Bush High School
Pine Bush, NY06.2005
Skills
- Excellent with people
- Skilled in computer programs
- Fast learner
- Crisis Management
- Goal Setting
- Individual Counseling
- Boundaries Establishment
- Problem Resolution
- Creative Thinking
- Symptom Management
- Empathy Development
- Patient Advocacy
- Clinical Documentation
- Client Confidentiality
I have been a leader at two different church recovery groups
Celebrate Recovery
Timeline
Server
Buffalo Wild Wings
01.2018 - 02.2022
Server/waitress
Holiday Inn
05.2011 - 01.2017
Customer Service Representative
Frontier Communications
08.2009 - Current
Some College (No Degree) - C.A.S.A.C. T
Niagara County Community College
High School Diploma -
Pine Bush High School
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