Nicole Brodzenski
Lake Mary,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable employee passionate about serving customers well, while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in the service industry in multiple high volume establishments.
Overview
19
19
years of professional experience
Work History
Senior Bartender
Miramar Entrainment LLC.
10.2015 - 05.2023
- Served high customer volumes during full capacity special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, and sanitation protocol.
After-School Program Director
Championship Martial Arts
01.2004 - 11.2016
- Supervised up to 40 students during indoor, outdoor and classroom activities, monitoring group and individual safety.
- Implemented research-based curriculum and instructional strategies used to oversee up to 50 elementary age children and multiple staff members.
- Kept up with certifications and continuing education to provide students with best possible instruction.
- Provided quality instruction for the whole child - mental, physical, social, and emotional.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification
Bartender
180 Grey Goose Lounge
12.2012 - 05.2015
- Maintained impeccably clean, attractive and well-stocked bar area.
- Handled simultaneous customer and team needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, setting up for incoming shift, preparing bar and venue for upcoming shift.
Skills
- Organizational Abilities
- High-Volume Environments
- Customer Service
- Clear and Effective Communication
- Safe Serving Knowledge
- Aloha POS
- Hospitality Service Expertise
Timeline
Senior Bartender
Miramar Entrainment LLC.
10.2015 - 05.2023
Bartender
180 Grey Goose Lounge
12.2012 - 05.2015
After-School Program Director
Championship Martial Arts
01.2004 - 11.2016
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