Valerie Scott
Pompano Beach,FL
Summary
Beyond being the neighborhood friendly bartender and server, I pride myself on my abilities to maintain and build customer relations, function in a high-volume setting, and my commitment to upholding the highest standard of customer service.
These qualities can transfer far beyond table service, to any industry involving customer/client satisfaction through exceptional communication skills, punctuality and the ability and willingness to adapt and learn in any environment,
Overview
7
7
years of professional experience
Work History
Server/Senior Bartender
Bru's Room Sports Bar
2016.06 - Current
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Completed store opening and closing procedures and balanced tills.
- Closed out cash register and prepared cashier report at close of business.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.`
- Served food and beverages promptly to up to 15 or 20 tables at a time with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to over 100 customers a shift, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associate of Arts - Education
Palm Beach State College
Lake Worth, FL05.2021
Skills
- Safe Work Practices
- Clear and Effective Communication
- High-Volume Environments
- Cash Register Operation
- Recipe and Menu Memorization
- Anticipating Guest Needs
- Organizational Abilities
- New Hire Training
- Judgment and Decision-Making
- Cash Handling Expertise
Hobbies
Roller Skating
Kick-Boxing
Reading
Cooking
Swimming
Personal Life
I am a married mother of three children. I grew up in Palm Beach and Broward county. My husband is a Police Officer for the Town of Davie.
I enjoy reading in my free time, having been able to finish two or three books a week. I completed my AA with the intent of pursuing a bachelors degree in elementary education, however, while having to maintain employment and my household, this dream had to be put on hold.
Timeline
Server/Senior Bartender
Bru's Room Sports Bar
2016.06 - Current
Associate of Arts - Education
Palm Beach State College
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