Nicole Brothers
Surprise,AZ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
18
18
years of professional experience
Work History
Warehouse Receiving Supervisor
Stitch Fix Inc.
Phoenix, AZ
05.2018 - 03.2022
- Directly manage, inspire, and develop 15-35 hourly team members so that each person generates, lives and breathes our culture as they achieve daily departmental goals.
- Develop great partnerships while regularly provide, seek and incorporate high-quality feedback to drive development and team to improve individual and collective impact.
- Administered new processes and production changes to teams. Educate all team members and provide high-quality feedback on processes, their performance and impact.
- Increased personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Restaurant General Manager
IHOP
Ankeny, Iowa
10.2003 - 03.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Created exciting team building activities to engage staff in up-selling to meet revenue targets.
- Oversee and develop staff of 50+.
- Maintained 10-20% turnover rate, lowest in our region.
- Consistently increased sales by 1%+ and profits year after year.
Education
High School Diploma -
Dugway High School
Dugway, UT06.1991
Skills
- Analytical and problem-solving skills with excellent Time Management skills
- Guest relations management
- Distribution and warehousing
- Staff supervisor with emphasis on training and development
- Hospitality service expertise
- Google Workspace
Timeline
Warehouse Receiving Supervisor
Stitch Fix Inc.
05.2018 - 03.2022
Restaurant General Manager
IHOP
10.2003 - 03.2018
High School Diploma -
Dugway High School
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